Senior Manager - Enablement Training & Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

The Sr. Manager of Enablement Training and Operations will be responsible for designing and managing training programs to ensure the 120+ marketers on the U.S. Consumer Marketing Enablement Team (MET) have the skills and resources needed to execute campaigns effectively and compliantly. This role will drive operational excellence by standardizing workflows, documenting best practices, and continuously optimizing training material. They will partner with cross-functional teams to provide guidance, ensure consistent application of processes, and monitor training effectiveness to maximize team performance.

Key Responsibilities:

• Training & Enablement: Analyze marketer experience and craft an on-the-job, skill-focused marketer program scalable across prospect, customer, and partner marketing enablement teams
• Operational Excellence: Ensure training programs and day-to-day practices align with organizational standards, regulatory requirements, and compliance guidelines, promoting consistent, high-quality marketing execution
• Performance Monitoring & Feedback: Evaluate the effectiveness of training programs by analyzing learner performance, engagement metrics, and feedback from marketers. Use insights to refine curriculum, enhance skill development, and drive continuous improvement across MET

Minimum Qualifications:

• Experience with and passion for cross-team leadership and establishing a team culture committed to personal development, team engagement and skill maturity
• Project and team management expertise, balancing short and long-term needs to drive projects to completion across many teams, functions and levels
• Impressive planning and organization with ability to lead highly interdependent, complex initiatives and keep various workstreams on track

• Bachelor'S Degree Preferred

• Excellent collaborator with outstanding verbal and written skills to independently influence across and upwards
• Experience with organizational effectiveness or training curriculum development preferred
• Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.