Client Development Manager

Job Summary
The General Manager of Client Development is a leadership and supervisory role. You will play a vital role in leading the definition, development, and deployment of supply chain solutions for Hub Group’s clients, which are consumer packaged goods companies. You will manage multiple client relationships and successfully manage Client Development Team members. You will work to continually enhance the client experience Hub Group provides by collaborating closely with all internal departments and client touchpoints. You will also play a leadership role in spearheading special projects and operational initiatives.

Essential Job Functions

• Manage a team of Client Development Managers.
• Onboard, train, and mentor new team members.
• Lead regularly scheduled and ad-hoc Client Development Team meetings.
• Enhance and standardize the new client implementation process by improving SOPs and documentation.
• Assist in the preparation and execution of client business reviews.
• Monitor and evaluate company metrics and KPIs, and work to improve all service levels.
• Identify variances in client financial performance compared to the financial plan and determine root causes.
• Act as a customer service escalation point and troubleshoot client service challenges.
• Collaborate with warehouse service partners to identify and execute strategies that improve operational efficiencies.
• Study and evaluate transportation market trends and develop action plans with Hub Group’s Transportation Management and Pricing Teams.
• Review aggregate shipping data across the client base and identify opportunities to consolidate freight and optimize delivery patterns.
• Assist Client Development Managers in developing strategic plans to expand logistics services to clients, resulting in revenue growth for Hub Group.
• Partner with Operations leadership to continually enhance processes and customer service.
• Identify potential enhancements to Hub Group’s IT platform and collaborate with IT to develop applications that meet operational needs.
• Monitor client EDI integrations and ensure timely completion of integration projects.
• Evaluate Hub Group’s primary competitors and keep the Client Development Team informed of opportunities and threats.
• Adopt industry-leading project management techniques and ensure team execution.
• Stay informed on trends in product distribution in both brick-and-mortar and B2C environments, and share knowledge with the Client Development Team.

Qualifications

• Minimum 3+ years of supervisory and client-facing account management experience in logistics, supply chain, or retail sector preferred.
• BS or BA degree in Business, Supply Chain, or related field.
• Highly organized and detail-oriented.
• Strong ability to multitask and manage competing priorities.
• High energy with a positive, can-do attitude.
• Proven ability to motivate and manage a team toward company goals.
• Proven ability to develop solutions to complex challenges.
• Intermediate skills in Excel and PowerPoint required, with willingness to advance.

Salary: $62,000 - $70,000/year base salary + Bonus Eligibility 

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. 

Benefits We offer a comprehensive benefits plan including:

• Medical
• Dental 
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off

Paid Holidays

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.