Operations and Business Analyst

This is a remote position.

• Mondays to Fridays, 8:00 AM to 5:00 PM, 1 hour unpaid break, Massachusetts, USA (Eastern Time)

• Serve as a strategic partner to product, operations, and business leaders by developing business cases, modeling operational processes, and identifying performance improvements.
• Conduct in-depth business and operational analyses, including patient lifecycle, marketing funnels, and cross-functional workflows, to identify opportunities for efficiency, scalability, and impact.
• Uncover actionable insights and make recommendations that will influence the company's strategic and tactical decisions.
• Deliver robust KPI reporting and performance dashboards that communicate progress, challenges, and opportunities to key stakeholders.
• Facilitate resource allocation decisions across business units by analyzing CAC, LTV, sales ROI, and operational metrics.
• Lead and implement data-related projects and solutions—from design to implementation— including ETL/ELT processes and DWH infrastructure.

Requirements

• A hands-on analyst with 4+ years of experience in business operations, data analytics, or FP&A, and advanced skills in SQL / BI tools / data modeling.
• Strong capabilities in business process analysis and optimization, with experience supporting cross-functional teams in operational excellence.
• Advanced knowledge in data engineering, including ETL / ELT tools and DWH architecture.
• B.A./B.Sc. degree in a quantitative field with strong statistical and analytical skills.
• Proven ability to synthesize data and business context into clear, actionable insights and communicate them to stakeholders.
• Excellent teamwork and collaboration skills, while also being highly autonomous.
• Strong prioritization and project management abilities to align analytics efforts with business objectives.
• Self-motivated, independent, and proactive with high attention to detail.
• Excellent communication skills in English.
• Aligned with our values: entrepreneurial, global mindset, full of passion and empathy, and motivated to make a positive difference in the world.

• Experience with product/marketing analytics tools such as Mixpanel, Pixel, Google Tag Manager, or Google Optimize.
• Experience with Python for statistical analysis.
• Background in business consulting or operations strategy is a plus.

Benefits

Independent Contractor Perks:

• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.