Medical Assistant (Front Office) — San Marcos, CA

BFF Medical Wellness Clinic

About Bff

We’re a membership-based functional medicine and aesthetics clinic focused on proactive health, body composition, and concierge-level care. We’re a young, growing practice with high standards, a warm vibe, and real opportunities to grow with us.

Role Snapshot

This is a patient-facing, flow-driving Medical Assistant role. You’ll coordinate front-to-back clinic operations, support providers, perform IM/SQ injections and venipuncture, educate patients on our membership model, and keep visits smooth, timely, and reassuring.

What You’Ll Lead

• Clinic Flow & Patient Experience: Room patients, take vitals, prepare treatment spaces, and keep schedules on time; set a calm, confident tone.
• Patient Education: Explain membership benefits, processes, and next steps; reinforce care plans and home instructions with clarity.
• Clinical Support (per provider orders & clinic protocols):
• Safety & Compliance: HIPAA, infection control, sharps safety, and checklists; maintain spotless rooms and equipment readiness.
• IM/SQ injections (e.g., vitamins, meds)
• Venipuncture / phlebotomy and specimen handling
• Point-of-care tests, medication and supply prep, clean room turnover
• Documentation & Follow-Through: Update EMR accurately, queue orders, manage task lists, and close loops—no drop-offs.
• Communication Hub: Professional phone, text, and in-person communication; coordinate follow-ups and series appointments.
• Operational Rhythm: Opening/closing routines, inventory cues, event support, review invitations, and brand-forward presentation.
• Confident & Composed: You lead conversations, de-escalate stress, and perform reliably under pressure.
• A Standout Communicator: Clear verbal ability, active listening, professional vocabulary, excellent bedside manner.
• Adaptable & Quick-Learning: You pick up new systems, protocols, and clinical language fast.
• Detail-Obsessed Finisher: You follow through, document precisely, and prevent small misses from becoming issues.

You’Ll Thrive Here If You Are

• Curious & Growth-Oriented: You ask smart questions, welcome feedback, and enjoy expanding scope as the clinic scales.
• Passionate About Proactive Health: You love helping people feel and function better—not just “processing visits.”
• Medical Assistant training/certificate required; MA certification (CCMA, CMA, RMA) preferred.
• Proven competency with IM/SQ injections and venipuncture/phlebotomy in 

Qualifications (California)