Deputy Branch Operations Manager

Company Description

Join Our Team as Deputy Branch Operations Manager – London & Surrounding areas.

Are you ready to take the next step in your leadership career? We’re looking for a dynamic Deputy Branch Operations Manager (DBOM) to join our team in London.

At Securitas, we are leading the transformation of the security industry by putting our clients at the heart of our business. We solve our clients’ security needs by offering qualified and engaged people, in-depth expertise and innovation within each of our protective services, the ability to combine services into solutions and by using data to add further intelligence. We call this being client centric, people focused, and data driven.

💼 What's in it for you?

• Salary: Competitive + Car Allowance
• Hours of Work: Monday to Friday, 37.5 hours per week (with flexibility)
• Location: London & Surrounding Areas
• Hybrid/Remote: Based on requirements, we are able to offer some flexibility to work from home
• Career Growth: Access 100s of learning and development courses to propel your career!

If you’re passionate about leadership, service excellence, and operational performance, we’d love to hear from you!

Job Description

Success in this role will result in:

• You being flexible, process driven, with operational experience, and a great people manager
• With safety being an integral part of our values and practices the Deputy Branch Operations Manager will be committed to embracing and promoting an embedded safety culture,
• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements.
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way.
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results
• Monitor and be responsible for all direct expenditure associated with delivering the service.
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging The Branch Operations Manager as necessary
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services

Leadership

• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity
• Undertake out of hours responsibilities as reasonably required
• Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern.
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues.
• Ensure effective training is provided so employees carry out their role to the required standard.
• Conduct security officer welfare visits and manage and or escalate any areas for concern
• Manage performance improvement processes including disciplinary and grievance processes as required
• Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development
• Promote and support the Learning Hub training model to encourage wider learning and self-development Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects
• Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees
• Provides constructive feedback and provides support to the team, on performance management 
• Support with HR cases, against policy and procedure, and be directly responsible for recruitment
• Work with your team on their development and support them to perform at their best
• You share and learn from best practice and empower your team to drive solutions

Qualifications

• Strong people management skills, experience of leading and motivating a wide workforce
• SIA licence or willingness to obtain one
• Driving Licence
• 5 years checkable employment or education history
• Right to work in the UK
• Minimum 3 year experience in operational management
• 3 years of experience within the security industry or equivalent operational background
• Flexible with working time
• Great customer service with leadership skills
• Excellent time management skills
• Communication is key to succeed in this role
• Able to form good working relationships
• A deep understanding of using processes to achieve remarkable results
• Understanding of the importance of H&S and the impact on employees
• Experience of using business intelligence to drive efficiency and best practice
• IOSH is desired, but not essential

Additional Information

Competencies

• Managing, leading, inspiring, and motivating others
• Strong but Empathetic approaches
• Experience of delivering operational excellence
• Relationship Building and Networking
• Leads by example
• Strong communication skills

Essential

• A strong leader who can motivate and inspire their employees.
• An excellent team player who can work well with the Branch Operations Manager to achieve great outcomes.
• Strong written and verbal communication
• Excellent work ethic
• Able to work under your own initiative & time management

Specific Experience And Skillsets:

• Strong people management skills, experience of leading and motivating a wide workforce
• A deep understanding of using processes to achieve remarkable results
• Understanding of the importance of H&S and the impact on employees
• Experience of using business intelligence to drive efficiency and best practice
• Ability to work in a flexible way, as per business needs
• Experience in delivering excellent customer service • Responsive
• It’s great to see you’re considering a career with Securitas UK!
• Join our global team of 375,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place
• What You Can Expect
• Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (guaranteeing interviews for eligible candidates) and recognition as an inclusive employer. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• Pluxxe – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Epassi - Save up to 25% on membership at thousands of gyms, leisure centres, yoga studios, bootcamps and more
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• My Future Now – Transfer other pension saving into your workplace pension.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
• Take the Next Step
• Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

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