Call Center Agent

Ensure proper handling of orders to minimize errors and associated costs.

Support revenue generation by upselling menu items and promotions.

Follow customer service standards and procedures to deliver a seamless experience.

Handle online orders through aggregators, ensuring accuracy and timely delivery.

Address customer complaints promptly, providing satisfactory resolutions.

Conduct feedback calls regularly and compile monthly feedback reports to enhance service quality.

Maximize sales and revenue through effective upselling techniq 

Accurately input customer orders into the POS system, ensuring their preferences and needs are met.

Coordinate orders based on location and time to optimize delivery efficiency and facilitate drivers’ roles.

Monitor and ensure all orders are delivered within standard timeframes.

Maintain a high level of product and menu knowledge to answer customer inquiries effectively.

Report system failures or operational issues to the manager for prompt resolution.

Collaborate effectively with team members, including drivers, to ensure a smooth delivery process.

Maintain a clean and organized workstation to promote a professional work environment.

Qualification, Experience & Skills

• Minimum 1-2 years of experience in a call center or customer service role, preferably in the food delivery or hospitality industry.
• Experience with POS systems and online order management platforms (e.g., aggregators like Talabat, Deliveroo, Zomato) is highly desirable