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Assistant Manager - Brand Marketing-Employee Engagement Officer-Employee Engagement Officer

EXL.com

Office

South Africa

Full Time

The Engagement Officer will be responsible for planning, organizing, and executing employee engagement and fun activities within the unit as well as planning and driving CSR initiatives. This role aims to foster a positive work environment, enhance employee morale, and promote a culture of collaboration and enjoyment. The role will further support P&C in client engagements and visits.

By driving these initiatives, the Employee Engagement Officer plays a crucial role in improving employee satisfaction, retention, and overall productivity, thereby contributing significantly to the organization's success.

  • Develop and implement a comprehensive employee engagement strategy.
  • Plan and coordinate a variety of fun and engaging activities, events, and initiatives.
  • Plan and coordinate Corporate Social Responsibility (CSR) events for the business unit.
  • Develop and manage a Recognition and Reward (R&R) program across the business unit, ensuring consistency across campaigns while allowing for individual approaches where required.
  • Collaborate with campaign engagement committee leads, team leaders and employees to identify engagement opportunities.
  • Develop and drive a communication mechanism for the BU (e.g. a BU Newsletter etc.)
  • Develop and actively drive external communication to boost EXL’s perception as an employer of choice (e.g. LinkedIn etc.)
  • Monitor and evaluate the effectiveness of engagement activities and make improvements as needed.
  • Manage the budget for engagement activities and ensure cost-effective solutions.
  • Communicate upcoming events and activities to employees through various channels.
  • Create engaging and visually appealing communications materials using graphic design tools.
  • Foster a positive and inclusive work environment that encourages employee participation.
  • Provide regular reports on engagement activities and their impact on employee morale and productivity.
  • Support the VPs on any client engagement and client visits. 

Minimum 12 years of education

Assistant Manager - Brand Marketing-Employee Engagement Officer-Employee Engagement Officer

Office

South Africa

Full Time

September 26, 2025

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EXL

EXL.com

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