Product Owner, Customer & Loyalty

We are looking for an enthusiastic, dynamic, pizza-loving Technical Product Owner (Customer and Loyalty) to lead one of our next-gen loyalty experiences at Pizza Hut. As the Technical Product Owner, you will act as the voice of the customer while partnering closely with design, engineering, and data science teams to bring a new digital experience to life for our loyalty arm.

Key Responsibilities:

Strategy & Planning:

• Execute the vision established by the Sr. Product Manager.
• Own the lifecycle of the Customer and Loyalty product and experience.
• Manage sprint iterations and Agile ceremonies like stand-up, storyboarding, retrospective, etc.
• Maintain and communicate weekly status updates.
• Track work progress and manage predictability.
• Manage team backlog and prioritize items.

Delivery & Execution:

• Create requirements and synthesize them into user stories; break requirements into iterative sprint-sized stories to optimize speed-to-value.
• Function as the liaison between the business customer (quality) and the development organizations (security, legal, development, and the data team).
• Develop project plans and participate in the release process - manage risks, communicate product needs, and surface issues to cross-functional teams and key stakeholders.
• Participate in stand-ups, grooming/planning sessions, demos, and retrospectives. Foster team collaboration, co-creation, and open communication.
• Understand the customer’s needs and translate those into business requirements.
• Ensure requests are prioritized, progress is clearly communicated, and deliverables accurately pertain to user requirements.

Required Qualifications:

• 4-6 years of experience as a Product Owner and/or Business Analyst required.
• Experience with Agile methodologies (epics, features, stories), modern software development practices (test-driven development), and tools (Jira, Confluence) required.
• Strong preference for candidates with e-commerce (customer/loyalty) experience.
• Strong written and verbal communication skills.
• Broad technical knowledge and experience with system data flows.

Preferred Qualifications:

• Bachelor's degree required or relevant experience.
• Experience with managing and delivering an app product is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Career growth and development opportunities within a leading global brand.

Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 59,000 restaurants in more than 155 countries and territories under the company’s concepts – KFC, Taco Bell, Pizza Hut and Habit Burger & Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. Habit Burger & Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2024, Yum! was named to the Dow Jones Sustainability Index North America, and the company was recognized among TIME Magazine’s list of Best Companies for Future Leaders, Newsweek’s list of America’s Most Responsible Companies and USA Today’s America’s Climate Leaders. Yum! also received widespread recognition in 2023, including being listed on the Bloomberg Gender-Equality Index; and Forbes’ list of America’s Best Employers for Diversity. In addition, KFC, Taco Bell and Pizza Hut brands were ranked in the top five of Entrepreneur’s Top Global Franchises Ranking for 2023.