Network Operations Engineer (Chinese Speaking)

Role Overview:

We are seeking a detail-oriented and proactive NOC IT Specialist to join our Network Operations Center (NOC) team. This role involves monitoring, maintaining, and troubleshooting critical IT systems and networks to ensure optimal performance and uptime. The position requires shift-based availability, including nights, weekends, and holidays, to provide 24/7 operational support.

Key Responsibilities:

1. System and Network Monitoring:
2. Incident Management:
3. Performance Optimization:
4. Troubleshooting and Maintenance:
5. Shift-Based Operations:
6. Documentation and Communication:

Qualifications:

• Diploma or Bachelor’s degree in Computer Science, IT, or related field, or equivalent work experience.
• 1-3 years of experience in IT support, system administration, or network operations.
• Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with monitoring tools (e.g., SolarWinds, PRTG, New Relic).
• Basic troubleshooting skills for servers, operating systems (Windows/Linux), and applications.

Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Ability to work effectively under pressure and manage multiple tasks.
• Team player with a proactive attitude.
• Willingness to adapt to a shift-based schedule, including nights and weekends.

Good To Have:

• Certifications such as CCNA, CompTIA Network+, or ITIL Foundation.
• Experience with cloud platforms (AWS, Azure, GCP) or virtualization technologies (VMware, Hyper-V).
• Understanding of security practices and tools (firewalls, IDS/IPS).

What We Offer:

• Competitive salary.
• Comprehensive training and onboarding program.
• Opportunities for career development and certification support.
• A collaborative and supportive work environment.
• Health, wellness, and retirement benefits.