Manager General Merchandise

It's fun to work in a company where people truly BELIEVE in what they're doing!

Manages resources to ensure compliance to standards, regulations and set plans to achieve targets/deadlines.

Minimum Requirements

• Matric 
• 2 – 4 years' experience
• Supervisory Experience advantageous
• The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Competencies

• Communication  
• Controls quality & standards 
• Customer orientation / Passion for customer 
• Delegation  
• Team orientation

Key Responsibilities

Merchandise Management
Ensures that hygiene, housekeeping and safe work standards are maintained  
Monitors adherence to merchandise/display standards  
Conducts regular quality checks on merchandise  
Checks that pricing of products are correct  
Optimises stock levels  
Ensures the safe handling of and disposal of hazardous chemicals  
Identifies possible hazards in the workplace  
Manages inventory  
Monitors quality checks on merchandise  
Checks and advises on merchandising safety and hygiene standards 
Monitors competitor developments and customer profiles  
Develops and builds supplier relationships 
Analyses category performance 
 

Finance
Monitors departmental gross margins and turnover and identifies deviations 
Conducts bi-annual stock take  
 

People Management & Development 
Evaluates the performance of subordinates against agreed objectives and standards 
Monitors, assists and advises on staff performance 
Supervises staff 
Provides input into scheduling requirements for the department  
 

Operations & Maintenance 
Ensures that all equipment is maintained in effective working order 
Ensures that equipment is operated in accordance to laid down standards 
Ensures that checks are carried out on faulty equipment before calling out relevant contractor 
Ensures that back-ups are well maintained 
 

Shrinkage & Security 
Ensures adherence to security procedures 
Implements shrinkage control measures 
Monitors all areas of possible loss due to theft, freebagging, fraud, and/or carelessness 
Opens and locks store 
Attends to alarm call-outs 
Ensures that cash office procedures and security checks are adhered to  
 

• Administration 
• Completes all relevant administration documentation 
• Monitors and checks accuracy of LAN listing wit reference to incorrect barcodes and discontinued lines 
• Monitors and checks that price changes are actioned daily 
• Analyses stock reports 
• Confirms daily rosters and follows up on deliveries 
• Utilises daily stock reports 
• Monitors daily/weekly turnover  
• Customer Service Management  
• Provides customers with information on store layout, product availability and customer services 
• Listens, confirms and responds to customer request for products and services 
• Deals with customers who wish to return/exchange/repair goods previously purchased 
• Performs front-line duty 
• Handles customer complaints 
• Sales Promotions  
• Plans and implements sales promotions 
• Plans and implements the execution of in-store promotions 
• Monitors the implementation of promotional activities in store 
• Evaluates the success of promotional activities in-store

Closing date: 14 September 2025

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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