Langham Club Attendant - The Langham, Boston

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Langham Club Team to drive excellence in guest satisfaction and the overall success the Langham Club and Guest Relations operations, by delivering high standards in guest experience & colleague engagement while in alignment with the culture and values of Langham Hospitality Group. 

Key Responsibilities:

• Have knowledge of VIPs, guest’s arrival times, group/company information and special requests, and ensure to identify guests with the club access 
• Deliver all Forbes and Langham brand standards and adhere to all departmental procedures 
• Work closely with Guest Relations Manager, Front Office, and Concierge and Culinary team to ensure guests have memorable encounters 
• Ensure that all areas of the Langham Club are always clean and in compliance with all of the Forbes and Langham brand standards 
• Set up Food & Beverage timely, elegantly and communicate with Kitchen to ensure timely preparation and replenishment 
• Replenish buffets and track food consumption for each shift 
• Inspect and monitor the quality and presentation of the food and beverage at all times 
• Inspect linen, silver, china and other table items for immaculate cleanliness and appearance 
• Ensuring all china, glassware and silverware are replenished in a timely manner 
• Clear, clean and re-set all tables in a timely manner, according to standards 
• Welcome each guest and serve food, coffee, water and other beverages whenever appropriate 

Qualifications:

• Previous Food & Beverage experience a plus.
• Previous experience in five star standards.
• ServSafe certification. 
• Follow all health and safety procedures. 
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
• Proven management skills and ability to lead and motivate a team while maintaining the highest standards of service and adhering to hotel policies   
• Able to stand for up to 8 hours: sit, reach, grasp, lift/carry up to 50 pounds, walk, climb, kneel, squat, bend, push, pull
• Ability to stand/walk for length of shift 
• Legally authorized to work in the United States

For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/boston/