Business Operations Manager, NA Product & Client Solutions

About the team:
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business. Our teams include Sales, Marketing, Operation, Account Managers, Agency and partnerships, and Marketing Science. GBS is a dynamic, entrepreneurial, and ambitious client engagement and management team.

Responsibilities:
- Oversee the administrative and operational needs of the department
- Track program progress using metrics and analytics, ensuring clear visibility on milestones, dependencies, and outcomes
- Run governance on key projects such as best practices, product adoption
- Provide assistance to executives for meetings, travel, and key engagement managements
- Plan and execute all-hands meetings including agenda planning, logistics, presentation content support
- Provide logistics and procurement support for team functions, collaborative events across the sales organization
- Manage team budget and quarterly budget allocation planning including the tracking of ongoing expenses across the department
- Own and continuously improve the program execution framework, collaboration workflows, and tools. Constantly find ways to optimize the way we run programs in a data-driven manner.
- Be the Training POC for PCS org and collaborate with BTD on training designing, scheduling and launching