Client Solutions Team Lead (Automotive, Fintech, App, Telco & Gaming)
TikTok.com
Office
Bangkok, Bangkok, Thailand
Full Time
About the Team
Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities:
Building & Managing High Performing Teams
- Tracking team progress and leaning in when coming up with solutions to support attainment
- Educating teams on brand building, media solutions, market sector and/or verticals to level up their consultative selling skills and troubleshooting
- Driving more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation
- Being willing to dive in and support with campaign management and optimization where required
- Leading by example in setting the expectations for the team, while building an open and supportive culture
- Building coaching and progression plans with team members where required
Client Success
- Oversee the performance of the hybrid pod business - driving day-to-day maintenance of the book of business
- Spot opportunities within the vertical for advertisers within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
- Formulate strategic plans to onboard and educate advertisers through scaled initiatives and programs and ultimately growing the existing business partnership
- Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year and collaborate with cross-functional teams to pitch and close opportunities
- Identifying business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data alongside with Industry & Client Solutions Lead
- Drive and create best practices in the form of playbooks, case studies, workshop content, frameworks etc.
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
Stakeholder Management
- Engaging and building relationships with senior advertisers
- Establishing collaborative partnerships internally with cross-functional teams
- In collaboration with the sales team, conduct regular business reviews and take a consultative, long-term approach to build productive relationships with advertisers
- Maintaining a birds eye view on priorities and necessities during advertiser business reviews and audits, working with the Client Solutions Managers on coming up with appropriate narratives and solutions
- Fostering and driving detailed and transparent business updates to leadership in a timely cadence
Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities:
Building & Managing High Performing Teams
- Tracking team progress and leaning in when coming up with solutions to support attainment
- Educating teams on brand building, media solutions, market sector and/or verticals to level up their consultative selling skills and troubleshooting
- Driving more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation
- Being willing to dive in and support with campaign management and optimization where required
- Leading by example in setting the expectations for the team, while building an open and supportive culture
- Building coaching and progression plans with team members where required
Client Success
- Oversee the performance of the hybrid pod business - driving day-to-day maintenance of the book of business
- Spot opportunities within the vertical for advertisers within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
- Formulate strategic plans to onboard and educate advertisers through scaled initiatives and programs and ultimately growing the existing business partnership
- Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year and collaborate with cross-functional teams to pitch and close opportunities
- Identifying business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data alongside with Industry & Client Solutions Lead
- Drive and create best practices in the form of playbooks, case studies, workshop content, frameworks etc.
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
Stakeholder Management
- Engaging and building relationships with senior advertisers
- Establishing collaborative partnerships internally with cross-functional teams
- In collaboration with the sales team, conduct regular business reviews and take a consultative, long-term approach to build productive relationships with advertisers
- Maintaining a birds eye view on priorities and necessities during advertiser business reviews and audits, working with the Client Solutions Managers on coming up with appropriate narratives and solutions
- Fostering and driving detailed and transparent business updates to leadership in a timely cadence
Client Solutions Team Lead (Automotive, Fintech, App, Telco & Gaming)
Office
Bangkok, Bangkok, Thailand
Full Time
September 26, 2025