HR Administrative Coordinator

Position: HR Administrative Coordinator

Job Description:

The HR Administrative Coordinator is a key member of our HR Shared Services team. They ensure accurate, well-maintained personnel records and people data within our HR platform (Oracle Cloud HCM) and process employee record changes, including hires, transfers, promotions, etc. They provide a high level of customer service to our employees, assisting them with any questions related to employee records, HR processes, and self-service tasks within the HR platform. This position is based on-site at our Groveport, Ohio campus. 

Core Responsibilities & Duties:

• Performs data and document entry into employee records in the Human Resources Information System (HRIS) / Human Capital Management (HCM) system.
• Responds to requests for employee record data and documents in accordance with company’s policies, procedures and data and record security standards.
• Maintains accurate employee electronic and paper personnel files consistent with company policies, standard operating procedures (SOPs), and applicable employment laws/regulations.
• Provides excellent customer service and how-to guidance to employees performing self-service HR transactions and requests within the HCM system.
• Assists in developing and maintaining user "how-to" job aids, SOPs, and process documentation. 
• Assists with HR system process improvement tasks and user acceptance testing (UAT).
• All other duties as assigned to meet evolving business needs.

Qualifications:

• Education: High School Diploma/GED or equivalent required; Undergraduate degree from an accredited college or university in business administration / human resources preferred. 
• Experience: 2+ years’ work experience in human resources administration and/or data and record administration
• Strong work ethic and organizational skills with the ability to balance competing priorities.
• Prior administrative support or customer service experience in an HR or Recruiting environment preferred. 
• Expertise in quickly building and leveraging strong working relationships.
• Technical experience with Human Resources Information Systems (HRIS) technologies highly preferred; we use Oracle Cloud HCM.
• Bilingual proficiency in Spanish preferred. 
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).
• Demonstrated discretion and confidentiality in handling and protecting sensitive information

Forward Air is an Equal Opportunity Employer.

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Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication