HR Service Advisor

The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community.  This role will be responsible for delivering high-quality execution of Benefits in the region. The Mexico HR Service Center provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR Benefits, data administration, onboarding, leave administration, etc.), business process optimization, HR online solutions, and project management.   The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide. 

Responsibilities

HR Central Services Customer Support

• Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.
• Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the end-to-end service model.

Process Management

• Reviews own performance metrics target and identifies opportunities for improvement.

Data Management

• Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.
• Supports the operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.

Documentation

• Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy; participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.
• Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.

Qualifications

Required Qualifications:

• Bachelor's Degree in Human Resources (HR), Business, or related field.
• Must be fluent in both written and spoken English.
• OR equivalent experience. 

Prefered Qualiifications:

• 1+ year(s) of work experience in HR operations, HR benefits, or a related field.
• Prior customer service experience handling inquiries over the phone.
• Prior understanding of the employee life cycle from hiring to retirement.
• Familiarity with SAP HR systems and proficiency in Excel.
• Strong skills in planning, initiative, curiosity, coordination, results orientation, sense of urgency, teamwork, and organization.
• Ability to maintain highly confidential and sensitive information.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.