Onboarding Experience – Lead

Overview:

SOFTSWISS is hiring an Onboarding Experience Lead to join our People Experience & Culture team. We want onboarding to be more than just a checklist — it should be an inspiring, seamless, and fun journey. Your mission will be to build a modern onboarding process that helps new colleagues quickly connect with our culture, understand our products, and feel confident as part of the team

Purpose Of The Role:

You’ll design a seamless onboarding journey where our mission and values are felt at every step — from the first email to the first wins on the job. We expect you to bring in modern formats: digital tools, gamification, buddy programs, challenges, and interactive rituals that make onboarding engaging and effective.

Key Responsibilities:

• Redesign onboarding with a focus on the full employee journey: preboarding → welcome-day → first 90 days → integration
• Build flexible onboarding scenarios for different departments, teams, and countries
• Introduce interactive and digital formats 
• Integrate learning about SOFTSWISS products and business areas into the onboarding flow. 
• Launch a structured feedback loop: surveys and interviews at 1–30–60–90 days 
• Track key metrics: onboarding completion rate, new hire satisfaction, time-to-productivity, early attrition. 
• Partner with HRBPs, Talent Development, and team leaders to ensure onboarding reflects the real employee experience.

Required Experience:

• 7+ years of experience in HR, Employee Experience, L&D, or related areas, with a focus on onboarding or integration. 
• Proven record of designing and delivering end-to-end onboarding journeys (not just admin work). 
• Strong knowledge of employee journey frameworks and best onboarding practices in IT. 
• Hands-on experience with digital tools and gamification in HR processes. • Project management skills and ability to work cross-functionally. 
• Fluent English (written and spoken).

Nice To Have:

• Experience in international or fast-scaling IT companies. 
• Russian language. 
• Real-life cases where you’ve boosted onboarding engagement or completion with creative formats.

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.