Data Center Operations Manager - Edge Operations

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Edge IT Operations Manager (ITOM), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Microsoft Azure, Office 365, Xbox, OneDrive, and Bing search platforms.

Empower Billions!

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon, and managed by, a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

DCS Edge Site Operations is the organization responsible for deploying and maintaining hundreds of collocated facilities globally that provide low latency and reliable connectivity for Microsoft Cloud Services to our customers. The Edge IT Operations Manager (ITOM) will be responsible for a regional team and will be a point of contact for all site operations issues and escalations supporting Edge datacenter sites in the Region.  The ITOM will work closely with his peers, partners and vendors to deliver best in class services to our online Cloud services customers. The ITOM will act as an on-site Microsoft representative and provide guidance and direction on all Microsoft Datacenter policies, procedures, and operational requirements.

Excellent people management, customer service, interpersonal awareness, and communication skills will be pivotal in bringing your technical and logistical abilities to life, while supporting Microsoft’s future success!

With personnel safety, environmental sustainability, and data security at the forefront of our datacenter design and operations we continue to grow and evolve as we meet the ever-changing business demands that make Microsoft a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our global edge datacenter operations!

Responsibilities

As a Edge IT Operations Manager (ITOM), your success will be measured by:

• Empowering a culture of safety, security, and compliance across your datacenter activities
• Leading a team of Datacenter Program Managers and Deployment PM’s responsible for managing sites and all E2E deployment workflows for all new builds, expansions and decommissions.
• Responsible for people management including performance reviews, career coaching, and career growth discussions  
• Working across your partner teams who support contracting, deployment signaling, finance, engineering, security, design and build, and compliance to ensure seamless site operation
• Developing and maintaining relationships with your leased facility landlord(s), IT service providers, and partner support teams
• Assuming accountability for planning and monitoring of all physical infrastructure resources required to provide capacity to your internal MS Cloud & application delivery groups
• Providing quality control for your datacenter-wide IT maintenance support activities across multiple service lines
• Implementing and overseeing all security, assurance, disaster recovery, and compliance policies for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
• Accountable for all Compliance & Assurance activities as required including ticket ownership, quality control actions, and remediation plan execution
• Contributing to global improvement programs as required
• Acting as subject matter expert to Edge Site Operations Management and serving as primary regional escalation point
• Assisting with the review, reconciliation, and approval of OPEX + CAPEX budgets, allocation of spend, and management of vendor resourcing models
• Responsible for ensuring the accuracy of datacenter information and Point of Contact (PoC) listings within all applicable tooling
• Fostering the One Microsoft culture and values with the team - by promoting strong diversity and inclusion.

Qualifications

Qualifications

Required Qualifications:

• Experience managing operations in physical IT and/or Critical Environment infrastructures (e.g. Production datacenter, pre-production lab, etc.)
• Working knowledge of physical Enterprise-class IT infrastructures
• Excellent customer service, interpersonal awareness, and communication skills
• Willingness and flexibility to work non-core business hours, or other scenarios required by rhythm of the business
• Experience directing, supervising, or managing others.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Operational experience with various infrastructure cabling used in production datacenter environments
• Strong problem-solving skills, analytical capabilities, data analysis and attention to detail
• Experience working across teams, collaborating and motivating a diverse workforce as a member of a larger regional/global team
• Experience managing projects and/or programs
• Able to operate in a fast paced, high availability production environment
• Ability to effectively prioritize and execute multiple tasks and projects in a dynamic and high-pressure environment
• Strong background in process and procedure development/execution and the ability to guide and coach others in the application/adoption of such processes and procedures
• Experience in budget management and good business acumen
• Relevant certifications, e.g.: PMP, CAPM, CompTIA Network+, CCNA, BICI and/or ITIL v4 Foundation certification
• Ability to interpret infrastructure cabling floor plans and rack face diagrams (RFD)
• Working knowledge of audit and compliance requirements
• Experience with IT-related projects and/or program management

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.