Application Specialist - Instructional Support Facility

Job Title: Application Specialist 

FLSA Exemption Status: Exempt

Classification Group: Professional Technical

Supervising Position:

• Pay Plan: Professional Technical
• Pay Range: Range 05
• Last Updated: 2024/2025

Pay Information

Benefits Information

JOB SUMMARY: Under the supervision of the Applications Team Lead, support key district systems, including Student Information Systems, Salesforce-based applications, and Special Education platforms. This role involves task prioritization, procedure development, and documentation in alignment with district policies. Responsibilities include configuring applications, resolving performance issues, and assisting with escalated technical problems. The specialist also helps manage emergency responses and provides occasional training to school staff on effective system use.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The subsequent duties outline the fundamental operations of the position and exemplify the nature of the tasks carried out. They do not encompass a comprehensive inventory of the obligations and responsibilities fulfilled in this role. The approximation of frequencies and time allocation percentages are flexible and subject to the requirements of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Task Descriptions Frequency Percentage of Time

1.

Member of SIS team in the support, training, and user support of all applications supported by Student Information Systems.

Daily 35%

2.

Troubleshoot system issues, providing solutions to identified problems and ensures they are documented, implemented and operating properly.

Daily 30%

3.

Develop skills and assist in application configuration, development and deployment of new application features.

Daily 20%

4.

Communicate with Application team, team lead about status of work and any issues with work in progress.

Daily 5%

5.

Help to enforce data integrity measures.

Daily 5%

6.

Perform other related duties as assigned or requested.

Daily 5% TOTAL 100%

REPORTING RELATIONSHIPS: This job has no direct supervisory responsibilities.

MINIMUM QUALIFICATIONS: The minimum prerequisites of formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other criteria that a candidate must fulfill to be considered for a position. It is essential that certifications, licenses, endorsements, designations, and trainings are fulfilled, valid, and not expired.

• Criminal background check and fingerprinting required
• Bachelor's degree or equivalent in education/experience
• Information technology experience
• Intermediate knowledge of typical office equipment such as telephones, copiers, email, etc. 
• Intermediate knowledge of Microsoft Office
• Intermediate understanding of reporting principles and practices
• Intermediate verbal and written communication skills 
• Intermediate interpersonal relations skills
• Ability to work independently and collaboratively with others
• Ability to exercise good judgment, problem solving ability, and resourcefulness in the absence of formalized guidelines
• Ability to identify, analyze, and resolve business issues through solution-oriented projects
• Ability to work efficiently under conditions of multiple deadlines and changing priorities 

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS: The physical demands, mental functions, cognitive capacities, and work environment factors required to perform a position’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary work strength level (lifting or carrying up to ten pounds)
• Primarily works indoors
• Typically a quiet noise level
• Work location is subject to change to meet the requirements of the organization
• Ability to sit for extended periods of time, up to 90% of daily activity
• Eye/hand coordination (e.g., typing, ten key)
• Visual concentration
• Concentrated reading/writing/mathematics
• Occasional lifting, pulling, and/or pushing
• Normal school district environment 
• Normal office environment

DESIRED QUALIFICATIONS: Formal education, professional work experience, certifications, licenses, endorsements, designations, trainings, and other qualifications relevant to the position that are strongly preferred but not mandatory for a candidate to be considered.

• Experience working in the public sector
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
• Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement
• Experience working within K-12 Schools environment 
• Experience with PowerSchool functions and user support
• Qualified Salesforce System Administrator or Salesforce equivalent experience 
• Experience working within an agile, including scrum, development environment