MS Specialist OSS

We are seeking a highly skilled and motivated Operations Specialist to join our team. The ideal candidate will have a strong understanding of the NOC Operations, experience in Fault Management, Configuration Management, and Problem Management for Enterprise Networks (Private Wireless LTE.  This role requires a blend of expertise in Multi-Domain Network Elements.

• Resolution & providing technical support for the incidents reported/requests for RAN nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to the end customer/user.
• Resolution & providing technical support for the incidents reported/requests for IP Nodes like 7750 & 7250 Routers (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
• Manages technical escalations for technical requests, emergency cases, and outages internally and towards customers.
• Collaborate with stakeholders like GDC, Care, Field & Customer to resolve the issues.
• Participate in CAB/CR meetings. Preparing & Validating the MoPs and executing the CRs with 100% FTR.
• Analysis of Performance Degraded KPIs and their resolutions.
• Analyzing the RCAs, preparation of the final Incident Report, and Submission.
• Knowledge Transfer & Mentoring the team.
• Integration of Nodes.
• Software Update of the Nodes.
• Automate the daily Preventive & Repetitive Tasks.

You Have:

• Bachelor’s degree with a minimum of 5 - 10 years of experience in L2 for IP & RAN.
• Good understanding of IPv4 & IPv6.
• Excellent Troubleshooting & Configuration experience on Nokia 7750 & 7250 routers & Nokia Air scale radio products.
• Good understanding of the ITIL Process Framework.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork skills.

It would be nice if you also had:

• Certification in CCNA/CCNP/L3 Certifications in RAN/Certification in ITIL V4.
• Experience with cloud platforms.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.