Know Your Customer Services - Associate - Core Services

We’re seeking someone to join our team as an Associate in the Client Onboarding Regulatory And Data Services department. Client Onboarding & Regulatory Data Services (CORSD) is an Operations function within Shared Services and Banking Operations (SSBO) and is responsible for regulatory client onboarding, refresh and screening Refresh supports a number of regulatory compliance requirements specified by our local/global regulators and provide a rigorous and robust process of investigation that seeks, with reasonable assurance, to verify and validate the customer’s identity and their business.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Associate level position level position within the firmwide operations division.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• The Refresh Process Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation.
• Able to escalate appropriately any risks identified during the documentation review process.
• Partnering with the client facing teams to collect required documents and associated information to meet all regulatory and internal polices
• Act as a subject matter expert on required AML/ KYC documents and process.
• Manage and facilitate client due diligence, including coordinating the participation of MS stakeholders who have KYC responsibilities
• Serve as point of contact for KYC and reporting issues for designated clients
• Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues.
• Act as an escalation point for client issues - troubleshoot cases and collaborate on solutions.
• Review cases before handover to Financial Crime Risk for assessment  
• Represent the team at Working Groups and Steering Committee meetings, providing progress updates.

What you'll bring to the role: 

• For Periodic review roles previous experience working in an AML/KYC role, required
• Strong written and oral communication skills, able to influence internal and external stakeholders, attention to detail
• Strong analytical, prioritization and organizational skills
• Strong risk and controls awareness
• Capacity to think laterally and convey an understanding of the big picture
• Maintains a sense of urgency and ability to prioritize/multi-task
• Strong client focus and ability to partner with various internal groups and client coverage
• Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
• Ability to work under pressure and to fixed deadlines
• WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.