Executive-Sales

Position Summary

The Sales Executive role involves a combination of new business prospecting and account management. It is a Proactive Sales target oriented role reporting to the Sales Leader. Focused on new business development across multiple segments, primarily Corporate business and Groups & Events, managing relationships with MICE & Corporate TMC’s and Travel Agencies. Working in conjunction with the sales team, whilst building a network of support through our Global Sales office (GSO) / National Sales Team (NST) to ensure sales account revenue targets are achieved through strategic account management. Actively upsells each business opportunity to maximize hotel revenue and increase the hotel’s market share. Achieves personal and team related revenue goals. Responsible to support Marriott’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales and hotel revenue objectives.  If you are passionate about achieving goals and working with dynamic team and are hungry to prove your sales skills, this is the role for you. 

ARE YOU ELIGIBLE TO WORK IN THE UK? A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.

Candidate Profile

Education And Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. or
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
• MICE Sales and Account Management experience preferred but not essential
• Knowledge of Marriott sales systems, including PMS, Opera, Sales and Catering, Marsha and any other sales/event system applicable, would be an advantage

Core Work Activities

• Building Successful Relationships that Generate Sales Opportunities
• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Develops Group and Events segment to achieve and exceed hotel financial goals
• In charge of delivering/exceeding hotel annual Groups and Events budget
• Works collaboratively with Global Sales Organization and National Sales Team to ensure sales efforts are coordinated, complementary and not duplicative
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, sales presentations, sales trips, etc.
• Supports with Group and Events conversion
• Manages and develops relationships with key internal and external stakeholders
• Candidate has excellent negotiation skills and ability to influence others

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists in delivery and development of sales/marketing activities for the hotel
• Assist Sales Leader in execution of the hotel Annual Sales Intensity Plan
• Participates in sales calls with members of sales team to acquire and/or close new or existing business
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Understands and actively utilizes company marketing initiative/incentives to close business, achieve revenue objectives and establish or maintain loyalty
• Maintains customer loyalty by delivering service excellence throughout each customer experience and providing timely feedback
• Works with customers to align preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty
• Maintains positive relationships with clients to encourage repeat and recurring business
• Leading and implementing Marriott Meetings and Groups initiatives,
• Analyses and evaluates current client base in order to  identify changes/trends in the hotel industry

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve revenue goals
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
• Closes the best opportunities based on market conditions and location needs
• Gains understanding of the locations’ primary target customers and service expectations; serves the customer by understanding their requirements, issues and concerns, to offer tailored solutions.

Providing Exceptional Customer Service 

• Services our customers to grow share of the account
• Executes and supports the company’s customer service standards
• Provides excellent customer service consistent with the daily service basics of the company
• Sets a positive example for guest relations
• Interacts with customers to obtain feedback on product quality and service levels

Additional Responsibilities

• Performs other duties, as assigned, to meet business needs.

What We Can Offer You:

• Competitive Salary + Performance based quarterly sales incentive + 28 days holidays including bank holidays
• Accommodation Service Charge.
• Length of service rewards and invitations to recognition events
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities within Marriott International
• Discounted room rates worldwide for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning for business attire
• Monthly cultural lunches, Christmas lunches, Summer Party and Associate Appreciation Week
• Pension scheme to help you save for the future
• Access to major high street discounts so you can treat your friends and family.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.