Rooms Agent(Front desk & Club lounge)

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

私たちの仕事は、ただゲストのチェックインやチェックアウトをスムーズに行うことだけではありません。私たちが目指しているのは、記憶に残る、特別な体験を提供することです。

ゲスト・エクスペリエンス・エキスパートは、ゲストの滞在全体を通じて幅広いサービスを提供し、自ら進んで行動します。彼らには、必要なことを自由に判断し、その場で対応できる裁量が与えられています。

オペレーション上の業務処理やゲストからのリクエスト対応、各種レポートの作成、さらには地域のおすすめスポットの紹介など、どのような場面でも、一つひとつのやり取りを「体験の一部」として感じていただけるよう努めています。

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.