Lead Caesars Rewards Representative - Full-Time (Caesars Palace LV)

We Are Caesars

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.  

Our Mission: “Create the Extraordinary” 

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” 

Our Values: “Blaze the Trail, Together We Win, All-In on Service” 

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.   

 

Job Summary

The Caesars Rewards Representative is responsible for actively engaging and enrolling new premium slot players into the Caesars Rewards Program on the casino floor. This role requires delivering fast, friendly, and professional service while accurately entering customer information and maintaining data integrity. Representatives must be knowledgeable about program benefits and effectively communicate them to guests, contributing to a positive and engaging customer experience. 

   

HOW YOU WILL CREATE THE EXTRAORDINARY 

Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program. 

Issues point vouchers and complimentary as designated by customer account information. 

Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions. 

Maintains integrity of database by following high standards of data entry. 

Ensures the protection of customer’s rewards and credit lines. 

Promotes Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner. 

Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies. 

   

What You Will Need

Must be at least 21 years of age and able to obtain a Gaming Sheriff’s card. 

High school diploma or GED required. 

Previous experience in commission-based sales, telemarketing, retail, or customer service preferred. 

Proven ability to deliver courteous, friendly, and efficient service. 

Excellent interpersonal and communication skills. 

Outgoing, upbeat personality with the ability to maintain a positive attitude throughout the shift. 

Must be able to generate business by engaging and signing up qualified players. 

Basic computer skills required; ability to type at least 30 WPM and 10-key experience preferred. 

Must be able to read, write, speak, and understand English. 

Must be able to work any day of the week and any shift. 

Ability to work well with co-workers and contribute to a team environment. 

Must present a well-groomed, professional appearance. 

 

Additional Requirements

Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.  

Must be able to stand and walk for long periods.  

Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.  

Must be able to respond calmly and handle many customers' demands in a fast-paced environment.  

Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.  

Must be able to lift and carry up to 25 pounds.  

Responds to visual and aural cues.  

Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder.  

Must be able to tolerate areas containing secondhand smoke. 

Position may require travel between any of the eight properties to support shift coverage as needed. 

   

Together We Win

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships 

   

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).  

   

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. 

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.