Mgr, Professional Services

Duties & Responsibilities

The manager will be part of the PMO (Project Management Office) in Epicor’s APAC professional services team and play a crucial role in ensuring that projects are executed efficiently, on time, and within budget to maximize customer outcomes, satisfaction, revenue and protect margin. Responsibilities encompass a broad range of tasks aimed at standardizing project management processes, improving project outcomes, and supporting project managers

• Operational Roles - Project Oversight: Monitoring and controlling project performance and progress, ensuring projects adhere to established standards and methodologies. Resource Management: Managing the allocation of project management resources across projects, ensuring optimal use of personnel, tools, and financial resources. Risk Management: Identifying potential risks across projects and developing strategies to mitigate them.
• Supportive Roles - Training and Development: Providing training and development programs for project managers and team members to enhance their skills and capabilities. Tools and Templates: Developing and maintaining project management tools, templates, and documentation to support efficient project execution. Best Practices: Promoting and facilitating the adoption of best practices in project management across the organization.
• Analytical Roles - Performance Metrics: Defining and tracking key performance indicators (KPIs) and metrics to measure the success of projects and the effectiveness of the PMO. Reporting and Analytics: Creating and distributing regular reports on project performance, risks, and outcomes to stakeholders.
• Collaborative Roles - Stakeholder Communication: Facilitating effective communication and collaboration among stakeholders, including senior management, practice managers, clients, and project teams. Continuous Improvement: Leading initiatives for continuous improvement in project management processes and practices.
• Leadership Roles - Team Leadership: Managing the project management team, providing direction, support, and motivation.
• Implement the PMO’s strategic plan aligned with the organization’s goals.
• Governance and Compliance: Ensure adherence to project management standards, methodologies, and regulatory requirements.
• Resource Allocation: Oversee the allocation and utilization of project resources.
• Risk Management: Identify, assess, and mitigate project risks.
• Performance Monitoring: Track and report on project performance, using metrics and KPIs.
• Training and Development: Provide training and development for project management staff.
• Stakeholder Management: Manage stakeholder expectations and communication.

Key Responsibilities Summary

• Process Improvement: Drive continuous improvement initiatives in project management practices.
• Ability to present in sales meetings, face to face, or remotely.
• Effectively communicate with customers, field consultants, executives, and co-workers
• Strong organizational, project management and time management skill
• Analyze customer problems and make recommendations for improvement
• May work at client site from time to time
• Ability to travel up to 30-40%.
• 10+ years applicable experience and demonstrated success/knowledge

Knowledge, Skills And Abilities:

Qualifications:

• 3+ years managing and developing employees
• Bachelor’s degree (or equivalent experience)

The Professional Services Team

Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

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About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. 
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.  

Equal Opportunities and Accommodations Statement  

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.  

We are an equal-opportunity employer.  

Recruiter:

Danial Azizi