Operations Director

Description

Position Summary

The Operations Director leads all activities related to Tiger Fuel operations including a team of office personnel, delivery drivers, and service technicians to ensure performance metrics are achieved in a safe, productive, and cost-efficient manner. This role is responsible for directing all business operations for our Fredericksburg location.

Job Description

Essential Duties and Responsibilities

• Maintain and improve efficiency of deliveries, installations and day-to-day office activities
• Set prices for fuel as well as oversee the service department's installation pricing
• Review production and operating reports and direct the resolution of operational and maintenance problems to ensure quality service and prevent delays
• Perform timely administrative activities associated with the effective management of plant operations, including compiling, storing, and retrieving data for reports
• Supervise team of Operations Managers for Service, Delivery, and Customer Service departments, including performing annual reviews and managing performance.
• Oversee office operations and procedures such as bookkeeping, preparation of payroll, filing systems, request of supplies, and other clerical services
• Manage employee workloads to minimize redundancy and maximize productivity
• Train and ensure all assigned employees are aware of and comply with Tiger Fuel Company’s procedures and regulations
• Promote the “Tiger Way” and our cycle of success by building high quality relationships with employees, customers and outside vendors
• Maximize office productivity through proficient use of appropriate software applications
• Oversee the overall repair and maintenance of plant and equipment, develop office budget, and implement cost control programs as needed
• Encourage and motivate employees to meet performance standards, inspiring respect, trust, and provide appropriate recognition to peers and subordinates
• Include team in planning, decision-making, and process improvement; make self available to employees and provide regular performance feedback
• Observe and coach safety and security procedures and lead monthly safety meetings for drivers and technicians

Qualifications And Experience

• At least four years experience in managing a similar industry/business
• Demonstrated ability to manage multiple projects and deadlines with efficiency
• Possesses excellent written and oral communication skills
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Superior relationship building skills and experienced management background with motivation and self-direction
• Passionate about energy and providing best-in-class customer service support
• Able to learn new technologies, quickly becoming the expert of a rapidly evolving set of technology needs
• Proven ability to provide troubleshooting and assistance as needed
• Patient, professional, and adaptable to a wide range of people and backgrounds
• Experience in the petroleum or propane industry preferred

The above is intended to describe the general content and requirements of this job. It is not a comprehensive statement of job functions, responsibilities or requirements.