Associate Director, Digital Transformation and Process Improvement

Division Name: Finance and Planning

Department: Office of Technology Solutions

Job Summary

The Associate Director of the Office of Digital Transformation & Process Improvement (ODTPI) provides strategic leadership and operational oversight for the Project Management Office (PMO), Business Analyst Team, and Workflow/Process Improvement Team. Reporting directly to the CIO, the Associate Director ensures that technology and business initiatives align with the University’s mission and strategic priorities through effective governance, portfolio management, and process optimization.

This role staffs and supports the University IT Portfolio Council, which is responsible for prioritization, oversight, and execution of the enterprise project portfolio. The Associate Director collaborates with stakeholders across the institution, serves as a trusted advisor to leadership, and drives a culture of continuous improvement, innovation, and operational excellence.

Additional Information

Position Highlights:

• There is the potential for a hybrid work arrangement in this position, within the State of Illinois. Illinois residency is required. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/ 

Salary Rate / Pay Rate

$95,000 - $105,000 annual

Required Qualifications

1. Bachelor's or equivalent degree in Information Technology, Information Systems, or closely related field.
2. Work experience that includes all of the following:a. Seven years of progressive experience in project/portfolio management, business analysis, and/or process improvementb. Five years working in higher educationc. Three years managing a teamd. Demonstrated success in establishing and leading PMOs or equivalent functions
3. Experience with governance structures and executive-level decision support
4. Strong knowledge of project management and business analysis methodologies
5. Excellent leadership, communication, and facilitation skills

Preferred Qualifications

1. Master's degree in Technology Project Management

Work Hours

Core Hours: Generally normal business hours (8:00am-4:30pm); weekend or after-hours work may be required to support change management or disaster recovery

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation for extended periods.
2. Distinguish colors on a monitor.
3. Effectively communicate on a daily basis.
4. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

October 2025

Required Applicant Documents

Resumereference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

• Transcripts - See Special Instructions to Applicants for additional options
• Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions For Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be emailed, faxed, or mailed to Human Resources by the application deadline:

Email: kgshelt@ilstu.edu 
Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information For Applicants

• Kira Shelton
• Human Resources
• kgshelt@ilstu.edu 
• (309) 438-2120

Important Information For Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.