Service Program Specialist I - 991667

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Primary Purpose:

Responsible for the daily administrative aspects of the SEAMIST grant, providing provisional support to all faculty and staff involved in the project.

• Job Category: Exempt
• Hiring Range:  Commensurate with experience
• Pay Basis:  Annually
• Subject to Grant Funding? Yes  

Essential Job Functions:

• 1. Collaborates with Principal Investigators in the preparation of grant proposal and grant certifications to ensure timely compliance.
• 2. Manages overall hazardous material training schedule, through frequent interactions and communications with the instructors, vendors, and marketers.
• 3. Coordinates travel arrangements for EMS instructors.
• 4. Processes check requests, purchase orders, travel reimbursements to ensure timely record-keeping.
• 5. Performs general office duties such as answering inquiries through emails and/or phone.
• 6. Reviews data, follow-up on discrepancies, and ensures accuracy of grant data.
• 7. Performs other duties as assigned or required.

Job Requirements:

Required Knowledge, Skills, & Abilities: Knowledge:
1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:
1. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Speaking - Advanced skills in talking to others to convey information effectively.
3. Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
4. Reading Comprehension - Advanced understanding of written sentences and paragraphs in work-related documents.
5. Judgment and Decision Making - Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
6. Writing - Advanced skills in communicating effectively in writing as appropriate for the needs of the audience.
7. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
8. Service Orientation - Proficient skills in actively looking for ways to help people.

Abilities:
1. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
2. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
3. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
4. Multi-tasking- The ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.

Physical Requirements:
1. Speech Recognition - Must be able to identify and understand the speech of another person.
2. Speech Clarity - Must be able to speak clearly so others can understand you.
3. Near Vision - Must be able to see details at close range (within a few feet of the observer).
4. May be required to work nights or weekends.
5. Travel - Must be able to travel on a daily and/or overnight basis.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.
8. May be required to lift and carry boxes weighing up to 10 lbs.

Required Certifications/Licensures:

Required Education: Associate's Degree

Major (If Required:

Required Experience: Three (3) years experience in service program support capacity.

Preferred Qualifications:

• 1. Bachelor’s Degree with minimum one (1) year of experience in service program support capacity.
• 2. Bilingual (English/Spanish) preferred.
• 3. Competency of Microsoft Excel and Microsoft Forms.

Is this a safety sensitive position? No  

Background Screening Required?  Yes  

Pre-Employment Conditions:

Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.