Project Coordinator

Description

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

What’s in it for you?

• Competitive Compensation: $60,000/year PLUS BONUSES!
• Get paid weekly! Every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued Paid Time Off.
• Ongoing technical and developmental training to further your career.

Responsibilities

Pre-Installation Responsibilities

• Serve as the primary point of contact for financing, VP calls, and payment coordination.
• Order and verify all equipment, materials, and subcontractor availability prior to scheduling.
• Ensure permit is pulled and scheduled with the customer.
• Confirm financing is fully processed, payment types are accurate, and all pre-installation checklist items are complete.
• Communicate with warehouse and coordinate dispatch for install crews once everything is verified.

Post-Installation Responsibilities

• Submit required rebate paperwork and HVAC equipment registrations within 3 business days.
• Enter accounts payable invoices and complete job costing within 48 business hours.
• Track, follow up on, and close out permits once inspections are passed (reschedule as needed).
• Conduct “happy calls” to all customers within 48 business hours of job completion.
• Provide customer support and serve as a backup for customer service calls when needed.

Job Close-Out Duties

• Finalize jobs by verifying no pending appointments, matching financing and payment info, and ensuring invoice and documentation are complete.
• Confirm materials and purchase orders are correctly entered; follow up with technicians on missing info.
• Apply appropriate tags and send final touchpoint communications to customers.
• For jobs on hold, schedule follow-ups based on technician notes and ensure invoice accuracy and transfer of funds if necessary.

Requirements

• Experience working both independently and in a team-oriented, collaborative environment.
• At least two years of Customer Service or related experience.
• 3 years of scheduling, planning, and/or coordination experience.
• Strong written and oral communication skills.
• Strong ability to prioritize.
• Strong Attention to Details.
• Ability to follow through with tasks and complete them on time.