Senior Information Technology Assistant

Description

What if your next job wasn’t just a role, but a place where you truly felt valued, inspired, and empowered?

• Imagine working for a company that’s dedicated to educating, inspiring, and empowering others, while fostering a family-like atmosphere that genuinely respects and appreciates every team member.
• Now, imagine that this company also offers:
• Strong, guiding values that drive everything we do
• Outstanding benefits to support your well-being
• The opportunity to make a meaningful impact every day

Does that sound like a place where you’d thrive? If so, keep reading, because this is exactly what Westcliff University is all about.

*Here’s a glimpse of what makes our culture amazing: *

At Westcliff, we strive to be the best in all we do, celebrating and supporting each team member as we grow and succeed together. As a global leader in innovative education, we’re known for our transformative, tech-driven programs and our unwavering commitment to excellence, and social responsibility.

Our tagline – Educate. Inspire. Empower. – perfectly sums up our mission: to create opportunities for students and employees to achieve success through hard work and empowerment.

By joining the Westcliff team, you’ll have the chance to leave your personal mark on a growing institution, helping us shape the future of education while being part of a supportive and innovative community.

Ready to feel inspired and appreciated while making a real difference?

Apply now, and let’s grow and succeed together!

Senior Information Technology Assistant

Job Summary:

We are seeking a skilled and proactive Senior IT Assistant to join our team. In this role, you will

provide comprehensive hardware and software support to ensure smooth and efficient operations

across all IT systems. You will be the go-to expert for troubleshooting, resolving technical

issues, and providing training and guidance to staff. This is an exciting opportunity for someone

with strong technical expertise and a passion for problem-solving.

Duties And Key Responsibilities:

• Hardware Support:
• Install, maintain, and troubleshoot computers, printers, and other IT hardware.
• Perform hardware upgrades and replacements as necessary.
• Ensure that all hardware is properly configured and optimized for end-users.

Software Support:

• Install, configure, and update software applications and operating systems.
• Troubleshoot software issues and provide solutions to ensure software functionality.
• Collaborate with vendors for software support and licensing management.
• Technical Assistance & Troubleshooting:
• Provide hands-on technical support to staff, both in person and remotely.
• Diagnose and resolve technical issues in a timely and effective manner.
• Document technical issues and resolutions in a detailed, organized manner.

System Maintenance & Updates:

• Perform regular system checks, updates, and backups to maintain system
• integrity.
• Ensure all systems comply with company security protocols and policies.
• User Training & Support:
• Offer training to staff on new hardware, software, and IT processes.
• Develop and maintain user guides and instructional materials.

Collaboration:

• Work closely with IT managers to implement new IT initiatives and system improvements.
• Assist with the planning and execution of IT projects, including hardware rollouts and software migrations.

Education:

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.

Experience:

• Minimum of 3 years of experience in IT support or related roles, with a focus on hardware and software troubleshooting.
• Proven experience with supporting Windows operating systems.

Technical Skills:

• Strong knowledge of hardware components and configuration.
• Proficiency in software installation, configuration, and troubleshooting (e.g., Microsoft Office, network software, antivirus solutions).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with remote support tools and ticketing systems.

Soft Skills:

• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work under pressure and handle multiple priorities.
• Ability to work independently and as part of a team.

Desirable Skills (Optional But Beneficial):

• Certifications such as CompTIA A+, or Microsoft Certified Professional (MCP).
• Experience with cloud computing platforms (AWS, Microsoft Azure).
• Experience with Active Directory and server management.

Working Conditions:

• Ability to work in a fast-paced environment.
• Some on-call support may be required and Weekends as needed.

Limitations And Disclaimer

The above job description is meant to describe the general nature and level of work being

performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties

and skills required for the position. All job requirements are subject to possible modification to

reasonably accommodate individuals with disabilities. Some requirements may exclude

individuals who pose a direct threat or significant risk to the health and safety of themselves or

other employees. This job description in no way states or implies that these are the only duties

to be performed by the employee occupying this position. Employees will be required to follow

any other job-related instructions and to perform other job-related duties requested by their

supervisor in compliance with Federal and State Laws. Requirements are representative of

minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the

employee must possess the abilities or aptitudes to perform each duty proficiently. Continued

employment remains on an at-will basis, unless otherwise contractually bound.

Westcliff University is an Equal Opportunity Employer