Client Experience Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role name and description

Assistant Manager – Client Experience Centre Manager and Storyteller

The Experience Centre Storyteller is the face and voice of the Client Experience Centre (CEC). This role is responsible for designing, curating, and delivering engaging client experiences that tell compelling stories about our capabilities, solutions, sector expertise, and vision for the future. The storyteller/host will work closely with sector leaders, solution owners, and creative teams to ensure every client visit is impactful, tailored, and memorable. Ultimately driving relationship growth and trust of new business opportunities.

Your Key Responsibilities

Client Hosting & Storytelling

• Welcome and host clients, partners, and internal stakeholders with professionalism and warmth.
• Deliver customized storytelling sessions aligned with client needs, sector priorities, and EY value propositions.
• Guide visitors through various Experience Centre zones (AI, Green Journey, Mega Trends, Four Futures, Sector Solutions, etc.) with engaging narratives.
• Adapt presentation style and content dynamically based on audience profile and engagement cues.

Experience Design & Curation

• Collaborate with Experience Centre Manager and sector leaders to design client visit agendas.
• Incorporate relevant case studies, demos, and data points into stories.
• Ensure thematic continuity and emotional connection throughout the visitor journey.
• Integrate EY brand voice, tone, and messaging into every interaction.

Coordination & Preparation

• Liaise with account/sector teams to understand client objectives before visits.
• Coordinate with technical, creative, and operations teams to ensure all zones and demos are ready.
• Review and rehearse storytelling flow before each client session.

Content & Knowledge Management

• Maintain updated knowledge of EY offerings, sector trends, and market developments.
• Update scripts, decks, and storytelling assets regularly.
• Curate success stories, client impact narratives, and innovation showcases.

Feedback & Continuous Improvement

• Capture and analyse visitor feedback for quality improvement.
• Share insights with leadership and account teams to strengthen client relationships.
• Suggest creative enhancements for zones, demos, and narratives.

To qualify for the role, you must have -

Core Competencies

• Exceptional storytelling and public speaking skills.
• Strong presence, confidence, and stage management.
• Ability to simplify complex technical or sectoral concepts into relatable narratives.
• Client-centric mindset with high emotional intelligence.
• Strong coordination and time management skills.
• Proficiency in English (Must)

Technical & Business Skills

• Familiarity with new technology solutions, and sector trends.
• Knowledge of EY service lines and industry offerings (can be learned on job).
• Comfort using AV/interactive display technologies.

Behavioural Skills

• Warm, engaging personality with natural rapport-building ability.
• Adaptable and quick-thinking under changing circumstances.
• Collaborative and proactive in a team environment.

Ideally, you will also be –

• Onsite presence required during client visits.
• Flexible to work extended hours for special events or international client visits.
• Travel may be required to support Experience Centre activations in other locations.

What we look for

• Bachelor’s/master’s degree in communications, Marketing, Business, or related field.
• 8–12 years of experience in client-facing, presales, or event hosting roles.
• Experience in consulting, corporate communications, media, or hospitality preferred.
• Proven experience in delivering presentations or moderating high-profile sessions.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, India, the Philippines, Sri Lanka, Poland, Spain, Hungary and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.