Network Engineer I

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Experience

·       2-4 Years

• Basic understanding of networking concepts and protocols.
• Experience with SD-WAN technologies and tools.
• Familiarity with circuit monitoring tools and techniques.
• Strong communication skills for effective ISP coordination.
• Ability to generate and analyze technical reports.

Special Knowledge, Skills, and Abilities

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all internal and external customers.
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present.
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
• Work successfully in a team environment as well as independently
• Ability to use a desktop computer system.
• Familiarity with Windows, Microsoft Office & Browsing Internet resources.
• Excellent typing skills
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.
• Ability to approach problems logically and rationally.
• Action oriented and self-disciplined
• Organized and detail oriented.
• Resolving Technical complex queries
• Drive continuous improvement through root cause identification and defect elimination.

Work Location:

·       Chennai (Work from office – NO REMOTE work option)

Work Environment:

24/7 and 5 days of work from office.