Teamlead Operations UK (m/f/x)

Information

#Give people access to justice! Digital technologies are currently changing the legal market significantly and this will only accelarate in the next years. Flightright, Chevalier, tenancy law and freem form the Allright Group! We are at the forefront of Legal Tech Automation and offer our legal assistance for air passengers facing difficulties with airlines, and in the legal areas of traffic law and labor law. Digitalisation and automisation, efficiency and the optimisation of processes guarantee the best legal advice for our clients. 

Are you passionate about leading teams, driving operational excellence, and making an impact in a dynamic, international environment? We are looking for an experienced and motivated Operations Team Lead UK (m/f/x) to oversee and guide our UK Operations team in Berlin. This is a unique opportunity to take on a leadership role while remaining actively engaged in daily casework, ensuring both strategic oversight and hands-on contribution.

Deine Aufgaben

As the Operations Team Lead UK, you will play a pivotal role in ensuring the seamless functioning of our UK operations. You’ll manage a team of dedicated customer advocates who support English-speaking customers, including those outside of the UK market.
This dual role allows you to lead and inspire your team while staying connected to day-to-day operations, resolving cases, and acting as a role model in customer service excellence.

Team Leadership

• Lead, inspire, and develop a high-performing team.
• Provide clear direction, coaching, and regular feedback to foster professional growth
• Ensure team members are well-trained, motivated, and aligned with company processes
• Act as a bridge between Operations and other departments (e.g., Legal, Marketing)
• Drive a culture of collaboration, open communication, and continuous learning

Operational Excellence

• Oversee daily customer interactions, ensuring exceptional service and satisfaction
• Personally handle complex cases and escalations, setting a strong example for your team
• Collaborate closely with Legal Counsel UK and partner advocates to optimize workflows
• Identify opportunities to improve processes and implement enhancements

Performance Management

• Define clear performance goals in alignment with company objectives
• Monitor KPIs, track team results, and ensure accountability
• Conduct regular performance reviews and provide constructive feedback

Dein Profil

• Proven experience in team leadership within operations, customer service, or a related field, specifically in the UK market
• A deep understanding of the UK customer landscape, culture, and expectations, enabling you to guide the team effectively
• Strong problem-solving mindset and ability to handle escalations with confidence
• Excellent communication skills in English (German or another European language is a plus)
• A hands-on leader who thrives in both managing and contributing directly to daily tasks
• Experience in setting performance goals and driving teams toward measurable results
• Ability to collaborate effectively across departments and with external partners

Warum Wir?

• Modern working routine with a remote work option – 5-day week divided into 2 days in our Berlin office on site and 3 days remote work 
• In addition to your holiday, you are entitled to workation days when you can work 100% remotely
• Diversity is important to us! We look for people from all backgrounds, cultures, ethnicities, gender identities, sexual orientations, beliefs and physical needs
• You can look forward to working in a friendly, courteous and motivated team
• Learning Snacks and Summer Camp are just some of the opportunities where you can get plenty of brain food to further your education or be actively involved in change
• Let us subsidize your monthly ticket or your Urban Sports Club memberships, or take advantage of our bike leasing service and choose your job bike