People & Culture Manager

Ash Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set!

About You

The feel of hotel Ulysses lies within the energy of each and every staff member. Our People & Culture Manager will have an intuitive understanding of people, their unique talents and their potential in the hospitality industry — ultimately setting each employee on a path of success.

A reliable, thoughtful, and concise communicator, our ideal candidate will have experience fostering a safe, creative and healthy workplace that people can thrive in. This is someone who understands the irreplaceable contribution each role at the hotel plays, problem-solves with ease, and can handle logistical duties such as payroll and disciplinary processes. As an essential backbone to the team, our Director of People & Culture will support staff while liaising with management and adhering to Ash standards and guidelines as well as celebrate important milestones and holidays in a fun, brand-appropriate manner.

The People & Culture Manager will:

● Enthusiastically and regularly improve the employee experience by developing policies and procedures that ensure an equitable workplace, foster professionalism, and drive exceptional service

● Recruit and hire outstanding new staff members as needed

● Onboard new hires and oversee employee orientation

● Manage employee relations, investigate employee claims, and work with the hotel’s General Manager to take necessary actions

● Monitor and engage in discipline and termination processes, including exit interviews

● Serve as point of contact for all hotel employees for HR-related questions and concerns

● Lead the performance appraisal process.

● Prioritize employee retention and positive workplace culture by soliciting employee feedback, adopting an “open door policy”, and identifying and addressing employee problems or concerns

● Manage the development and administration of employee benefits and payroll

● Respond to workers’ compensation claims and administer unemployment insurance

● Maintain all employee records

● Ensure compliance with state and city laws, as well as ASH corporate HR policies

● Maintain up-to-date employee handbooks

● Perform occasional manager-on-duty shifts, which may occur on weekends

● Distribute, maintain and track staff uniforms and lockers

• We are seeking a candidate who:
• ● Will be passionate about providing exceptional service according to ASH Hotels brand standards
• ● Pays extraordinary attention to detail, meets deadlines, follows up and through

● Is a creative problem solver that takes a hands on approach to finding solutions and excels at understanding and clarifying issues within the hotel and staff

● Has impeccable interpersonal skills that demonstrate experience in employee relations and recruiting

● Has experience in the field of hospitality

● Has exceptional communication skills - there is no such thing as over communicating

● Has supervisory and leadership experience

● Works well in a team environment and naturally exudes professionalism

● Is an effective listener who is able to effectively resolve conflicts between managers and employees in a fair and direct manner - nothing slips through the cracks

● Can work well under stress or in high-pressure situations

● Is confident in utilizing and learning new technologies, including payroll software

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Benefits:

• 50% Employee Discount at Ash Restaurants and Bars
• Generous employee rate on hotel stays
• Health insurance - Medical, Dental, Vision
• Life insurance
• 401k with company match
• Generous paid time off plans including sick, vacation, 11 company recognized holidays, and personal days

Schedule:

• 8-10 hour shifts
• Monday to Friday, unless business needs dictate otherwise 

Work Location: In person