CUstomer Service Assistant

Company Description

About Us

Our agency is dedicated to curating unforgettable journeys for discerning clients worldwide. Experience unparalleled service and expertise.

Job Description

• Location: New Orleans, LA
• Reports To: Customer Service Manager 
• Job Type: Full-time

Summary

The Customer Service Assistant supports the customer service team by handling a variety of clerical, communication, and administrative tasks. The goal is to ensure customers receive timely, accurate, and courteous assistance, thereby maintaining high satisfaction and loyalty.

Key Duties & Responsibilities

• Respond to customer inquiries via phone, email, chat or in person in a friendly and professional manner
• Research and address complaints, escalating issues as needed
• Maintain accurate records of customer interactions, transactions, comments, and feedback
• Help in managing and updating customer service databases or CRM tools
• Support other teams (sales, shipping, product) to ensure customer requests are fulfilled promptly
• Contribute to development and maintenance of customer service policies and procedures
• Attend training sessions; keep up with product/service knowledge to be a resource for customers
• High school diploma or equivalent; associate’s or bachelor’s degree preferred for some roles
• Excellent verbal and written communication skills
• Strong problem-solving skills and patience
• Good organizational and multitasking ability
• Competitive salary: $60,000 – $65,000 annually.

Qualifications

Additional Information

Benefits

• Professional development and growth opportunities.
• Collaborative and supportive work environment.
• Opportunity to develop key communication and organizational skills.
• Full-time, on-site position in Austin, TX.