Senior Manager, Systems Engineer

Senior Manager, Systems Engineer

Location: This in-office position will be based out of our Calgary, Toronto, or Winnipeg office.

Our Organization:

Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.

*Investment Executive 2025 Brokerage Report Card.

The Opportunity:

Reporting to the Vice-President, Systems Solutions, the Senior Manager, Systems Engineer is responsible for leading the implementation of modern software engineering practices of enterprise applications and platforms. The incumbent will lead cross-functional teams focused on system enhancements, defect resolution, operational readiness, and long-term sustainability of business-critical software. The ideal candidate combines strong technical expertise with proven leadership in production environments.

Key Responsibilities Include:

• Managing software development teams in the design and implementation of new systems and enhancements to existing applications.
• Overseeing code quality, technical architecture, performance optimization, and alignment with enterprise standards.
• Ensuring development activities support scalability, maintainability, and reusability.
• Establishing and managing processes for corrective and preventing maintenance of applications.
• Ensuring timely resolution of bugs and technical debt.
• Maintaining up-to-date documentation and version control of all maintained systems.
• Leading the application support function, including Level 2 and 3 incident response and root cause analysis.
• Coordinating with DevOps, infrastructure, and security teams to monitor application health and performance.
• Defining and enforcing SLAs, SLOs, uptime targets, and response procedures for production environments.
• Leading cross-functional teams including  systems developers, support analysts, and release managers.
• Implementing Agile or ITIL-based processes to manage development, release, and support workflows.
• Champion DevOps principles, including continuous integration, continuous delivery (CI/CD), and infrastructure as code (IaC).
• Overseeing configuration of automation pipelines for code build, test, release, and deployment processes.
• Collaborating with cloud and infrastructure teams to ensure scalable and resilient environments.
• Identifying areas for operational improvement and process automation.
• Collaborating with stakeholders to prioritize system enhancements based on user feedback and support trends.
• Introducing tools for proactive monitoring, logging, and alerting.
• Working closely with business users, project managers, and product owners to understand support needs and plan system roadmaps.
• Communicating effectively with both technical and non-technical stakeholders
• Performing other duties as assigned.

The Ideal Candidate Will Possess:

• A bachelors degree in computer science, software engineering, or related field.
• A minimum of 8–10 years of experience in software development, with at least 5 years in a management or technical leadership role.
• Proven experience managing large-scale systems in production environments.
• Strong hands-on understanding of software development (e.g., Java, .NET, Python REST APIs) and relational databases (e.g., SQL Server, Redshift, Oracle, PostgreSQL).
• Experience with incident management tools (e.g., ServiceNow, Jira Service Management) and monitoring tools (e.g., Dynatrace, New Relic, Splunk).
• Knowledge of CI/CD pipelines, source control (e.g., Git), and automated testing.
• Strong experience with infrastructure (e.g., cloud environments like AWS/Azure) and container platforms (e.g., Docker, Kubernetes).
• Demonstrates a high level of accountability, adaptability, and innovation in achieving both day-to-day responsibilities and long-term goals.
• Strong attention to detail.
• Excellent attitude and commitment to providing exceptional service.
• Exemplary interpersonal, influencing, and communication skills across multiple mediums (in-person, phone, virtual).
• Strong problem-solving and critical thinking abilities.
• Highly organized with a consistent and reliable work ethic.
• Comfortable with ambiguity and able to manage a high volume of competing priorities.
• Maintains the highest level of confidentiality.
• Strong analytical and problem-solving skills.
• Excellent communication and people management skills.
• Ability to manage priorities in a fast-paced, production-critical environment

Conditions Of Employment:

• Must be legally eligible to work in Canada.
• Must be able to  travel within Canada up to 0-5% of the time as is operationally required.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. 

If you require accommodation for the recruitment process, please let us know at the point of application. 

To Apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.