Patient Access Representative - ER Night Shift

• Welcome patient and family members in a professional and friendly manner. Contact nursing staff for emergency medical needs.

• Interview patients to obtain all necessary demographic, insurance, emergency contact information. 

• Go into patient rooms or exam rooms as required to gather all necessary registration information and documents.

• Scan copies of picture ID and insurance card(s) into account.

• Verify all insurance coverages.

• Assign insurance plans accurately in the account.

• Ensure that all necessary signatures are obtained.

• Ensure that a patient wrist band is placed on the patient’s wrist.

• Answer any questions and explain policies regarding services, charges, insurance billing and payment of account.

• Produce paperwork for each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient’s medical record and financial file. 

• Ensure charts are complete and accurate.

• All other duties, as assigned.

KNOWLEDGE, SKILLS & ABILITIES
• Communication – communicates clearly and concisely, verbally and in writing
• Customer Service – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding customer expectations. Maintain calm at all times, even when dealing with angry or unreasonable people.
• Interpersonal skills – able to work effectively with other employees, patients and external parties.
• Registrar is cross trained on Outpatient Registrar and ER Registrar duties.
• PC skills – demonstrates efficiency in PC applications, as required.
• Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems.
• Basic skills – able to perform basic mathematical calculations, balance and reconcile cash drawer, use correct grammar & spelling and transcribe accurately.

EDUCATION
High school diploma or GED required.

EXPERIENCE
At least one year of registration experience preferred. Good computer skills are required.

Certificate/License – N/A

• PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending,
• stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a
• keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of
• hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or
• boxes up to 50 lbs. occasionally. Work is performed in an office environment. Work may be stressful at
• times. Contact may involve dealing with angry or upset people.