Coordinator, Quality Improvement and Risk Management - Quality and Strategy - Term Full-Time

Term Full-Time Position - (1.0 FTE)

November 1, 2025 - November 1, 2026

This position is at the L07 level with an hourly pay range of $38.37 - $48.55

(Psac Bargaining Unit)

Reporting to the Manager, Quality Improvement and Risk Management, the Coordinator, Quality Improvement and Risk Management is responsible for supporting a high level of quality in all hospital programs and services. This involves the implementation and evaluation of programs, services, processes, policies and projects that improve quality, mitigate risk, promote client engagement and client-centered service, and ensure equity, using a continuous improvement approach. The position facilitates knowledge sharing and learning to ensure compliance with best practice, legislation and regulations, corporate policies and procedures, patient safety standards and others.

Knowledge, Skills And Abilities Required:

• Strong knowledge of program development and project management methods, techniques and quality assurance processes;
• Understanding of integrated quality improvement and risk management, including best practices, policies and procedures, standards and legislation/regulations;
• Knowledge of the hospital or healthcare settings specifically professional standards and clinical operations;
• Knowledge of policy development and learning practices, tools and techniques;
• Excellent organizational and problem solving skills specifically in ambiguous and uncertain circumstances;
• Strong analytical and data interpretation skills;
• Outstanding communication (verbal and written), facilitation and presentation skills;
• Ability to collaborate with a variety of people and job functions at all levels inside and outside the organization;
• Proficient computer skills including Microsoft Office (Word, Excel and PowerPoint) with ability to quickly learn new systems and skills as needed;
• Ability to remain flexible and adapt the approach for specific situations;
• Ability to gather, analyze and report program information and data;
• Ability to communicate and engage effectively with a wide range of health care professionals and stakeholders;
• Ability to set priorities and demonstrate sound judgment;
• Demonstrated ability to work independently in a fast-paced environment, allocate time appropriately and show initiative;
• Ability to solve problems and make evidence-based decisions;
• Excellent ability to work as a team and build positive working relationships with peers, colleagues and partners;
• Ability to support learning opportunities and facilitate dialogue/discussion;
• Ability to assess and evaluate program effectiveness within a compliance driven environment;
• Cultural competence.

The successful candidate is required to have a Bachelor’s degree in Business, Health Science, Education, Informatics, Communications or related field. Two to three (2-3) years’ of experience in a quality improvement, risk assessment or program coordinator role and Software experience.

Quality assurance, compliance training, certificate in risk management and emergency preparedness, Health care / hospital experience, Project Management experience and Bilingual (English and French) would be considered an asset. An equivalent combination of education, training, and/or experience may be considered.

Incentives:

• Comprehensive Benefit Package
• Pension Plan
• Generous Vacation Time
• Relocation Allowance
• On-site Gym
• Free Parking

Closing Date: 4:00pm October 9, 2025