Commercial Lines CSR

Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company’s mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior’s shared platform.

Superior is backed by Tyree & D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history.

Join Our Growing Team as a Commercial Lines CSR!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can assist clients with a variety of needs, ranging from relatively simple inquiries to moderately complex issues? If so, then we want you to be a part of our team in our Toulon, IL office.

As a Commercial Lines Client Manager with Superior Insurance Partners, you will play a crucial role in providing top-notch service to our valued clients. Here is what you can expect:

Responsibilities:

• Handle quoting, endorsements, certificates, and identify gaps in coverage and consult with producer as needed.
• Support the renewal process for all assigned and prospective clients.
• Help grow the assigned book of business through account rounding and referrals.
• Efficiently manage a high volume of incoming calls.
• Identify and assess client needs to ensure satisfaction.
• Maintain meticulous records of customer interactions and process accounts accordingly.

Skills For Success:

• Strong technical knowledge of coverage in all commercial lines insurance coverage.
• Results-oriented mindset, driven to achieve objectives.
• Exceptional communication skills to convey information effectively.
• Resilient and adaptable mindset, capable of managing shifting priorities.
• Eagerness to collaborate with colleagues across all teams.