Head of Compliance - Rocket Now

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Our Compliance team is the guardian of trust for Rocket Now in Japan. We ensure that every aspect of our operations meets the highest legal, regulatory, and ethical standards—while enabling the business to move fast and innovate. As Director of Compliance, you will lead this mission by building a robust compliance framework, managing risk proactively, and partnering with business leaders to create a safe, transparent, and customer-first environment.

You will design and execute a comprehensive compliance strategy covering Privacy, Food Safety, Environment Health & Safety (EHS), HR Compliance, and Anti-Corruption, while aligning local programs with global policies and HQ direction. You will embed compliance into the company’s culture, ensuring that policies are practical, effective, and well understood by employees, merchants, and riders.

What You Will Do

• Compliance Strategy & Governance: Develop and implement a comprehensive compliance strategy for Rocket Now Japan, covering areas such as Privacy, Food Safety, Environment Health & Safety (EHS), HR Compliance, and Anti-Corruption. Stay current on relevant laws, regulations, and industry best practices; ensure processes and controls meet all legal and regulatory requirements. Align local compliance programs with global policies and HQ direction.
• Risk Management & Controls: Identify and document all applicable compliance requirements; design programs to mitigate potential risks. Conduct regular risk assessments and implement mitigation strategies. Establish monitoring mechanisms for HR and labor law compliance.
• Policy & Program Management: Review, update, and enforce compliance policies, procedures, and controls. Ensure employees, merchants, riders, and other stakeholders understand and adhere to these policies. Lead and manage a team of compliance specialists, fostering a culture of integrity and ethics.
• Training & Awareness: Develop and execute annual training plans on compliance topics (Privacy, EHS, Food Safety, etc.). Educate internal teams, merchants, and riders on compliance requirements and best practices.
• Audits & Investigations: Design and implement an audit strategy; conduct regular audits across departments and facilities. Track and remediate non-compliance issues promptly. Partner with the investigations team to address “speak-up” concerns.
• Specialized Compliance Areas: Implement and oversee programs in Privacy, EHS, Food Safety, Anti-Corruption/AML/Sanctions, and Trust & Safety. Develop anti-fraud and counterfeit detection strategies; enhance marketplace safety measures.
• Stakeholder Collaboration: Work closely with Legal, Operations, Customer Support, and HQ Compliance teams to ensure alignment and effective execution of compliance initiatives.

Basic Qualifications

• Minimum 15 years of experience in Compliance, Forensic, Statutory/Internal Audits, Investigations, or Risk Management
• Proven track record of successfully leading compliance functions
• Strong analytical and problem-solving skills with a solution-oriented mindset
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience in e-commerce, logistics, or food delivery operations
• Familiarity with Japanese regulatory requirements in Privacy, EHS, and Food Safety
• Experience working in a global or matrixed organization
• Strong understanding of risk management frameworks and compliance best practices

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
- Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang.

- The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
- Details will be provided separately after receiving your application by email and/or during the job interview.

• Privacy Notice
• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/