ServiceNow Senior Business Analyst - HRSD

Position Summary

Astrica ServiceNow Senior Business Analysts specializing in HR Service Delivery provide analysis, design, and implementation of comprehensive HRSD solutions to transform employee experiences and streamline HR operations. This role involves deep collaboration with HR stakeholders to design employee lifecycle workflows, configure Employee Center Pro experiences, and integrate with core HCM systems like Workday while ensuring seamless preboarding and onboarding journeys.

What You’Ll Do:

• Work closely with HR stakeholders to understand and document employee lifecycle needs, translating them into technical specifications and user stories for Employee Center Pro, case management workflows, and service catalog implementations.
• Design and document comprehensive HR business processes and workflows within ServiceNow HRSD, focusing on preboarding/onboarding journeys, employee lifecycle management, and self-service capabilities while identifying areas for process optimization.
• Collaborate with the development team to ensure accurate implementation of HRSD requirements, assisting in configuring Employee Center Pro with branded portal experiences, Agent Workspace for HR with contextual views, and Workday Spoke integrations.
• Lead requirements gathering for complex HR service delivery scenarios including granular delegation models for role-based task and approval delegation, performance analytics dashboards, and Now Assist AI capabilities for enhanced employee experiences.
• Maintain clear and concise documentation of HR business processes, employee journey workflows, integration specifications with Workday HCM systems, and HRSD solution configurations.
• Facilitate communication between HR stakeholders, IT teams, and technical developers, ensuring seamless translation of employee experience requirements into effective ServiceNow HRSD implementations while building positive relationships with HR leadership and end-users.

What You Bring:

• 6+ years of experience on the ServiceNow platform, with hands-on involvement in HR Service Delivery (HRSD) configuration and implementation, including Employee Center Pro and HR case management.
• Experience in implementing ServiceNow Employee Workflows with deep understanding of HR service delivery processes, employee lifecycle management, and HR case management workflows.
• Demonstrated experience with Workday integrations and HCM system connectivity, including understanding of employee data flows and HR system architecture.
• Ability to work within ServiceNow Agile Development modules with specific focus on HRSD implementations and employee experience optimization.
• Experience in collaborating with HR stakeholders, technical developers, and business leaders to ensure employee experience requirements are translated into effective HRSD solutions.
• Proven ability to lead HR-focused workshops, elicit and document complex employee lifecycle requirements, design preboarding and onboarding journeys, and validate HRSD solutions with HR stakeholders.
• Exceptional communication and interpersonal skills with ability to articulate HRSD technical solutions to HR business audiences and translate complex employee experience requirements.
• Ability to adapt to changing HR priorities and collaborate effectively with internal HR teams, external vendors, and cross-functional stakeholders throughout complex employee experience transformations.

Preferred Qualifications

• ServiceNow HRSD Implementation Specialist (CIS-HRSD) certification
• HR-specific certifications (SHRM-CP, PHR, or similar HR credentials)
• ServiceNow Certified System Administrator (CSA) certification
• ITIL v3/4 certification with understanding of service management principles applied to HR service delivery

Where You’ll Work
We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5.

What the Work Looks Like
Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it’s you, your laptop, and your favorite coffee mug.

Perks & Benefits

• Competitive pay that reflects your skills and certifications
• Performance bonuses and annual reviews that celebrate growth
• Unlimited vacation + flexible time off (because balance matters)
• Health, dental, vision, and 401(k) coverage
• Career development support and learning incentives to keep you sharp

Why Astrica?
At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun.

Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.