Fraud Governance & Controls Manager

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose
We are seeking a Fraud Governance & Controls Manager to establish and lead the governance framework for our Fraud Prevention team. This critical role is responsible for creating structure, ensuring accountability, and building resilience across all fraud-related processes and defining/maintaining Fraud Risk Appetite & Policies aligned with regulators and AlCom/ExCom. You will own our incident response, oversee internal fraud controls, align our operations with regulatory requirements, and ensure our processes are documented, tested, and auditable. Your purpose is to build a robust control environment that strengthens our defenses and ensures operational excellence in the fight against fraud.


Reports To
This person will report to the Head of Fraud Prevention.

• Who You Are
• Failure to meet any of the following required qualifications could result in an automatic rejection.
• Proven English fluency.
• Bachelor’s degree in Business, Law, Finance, or a related field.
• Proven experience in a governance, risk, and/or compliance (GRC), audit, or controls-focused role, preferably within a fraud prevention, risk management, or financial services environment.
• Demonstrated experience in designing and managing incident response frameworks and leading post-mortem analyses.
• Solid understanding of internal fraud risks and the controls required to mitigate them, including access controls and segregation of duties.
• Familiarity with financial regulatory environments and translating legal requirements into operational policies and controls.
• Experience in creating and maintaining process documentation, such as RACI matrices, control inventories, and business continuity plans.
• Experience managing fraud governance across multiple jurisdictions (LatAm, US, Gibraltar, etc), adapting frameworks to local regulatory environments
• Certifications such as CFE (fraud investigation) or CAMS (AML/Compliance) are a plus.
• Exceptional organizational skills and meticulous attention to detail.
• Strong stakeholder management and communication skills, with a proven ability to collaborate effectively with cross-functional teams like Legal, Compliance, HR, and Security.
• Excellent analytical and problem-solving abilities, particularly in root cause analysis for incident management.
• Strategic thinker with the ability to build and implement long-term governance frameworks from the ground up.
• Strong leadership and project management skills to drive initiatives to completion.

What You Will Do 

• Incident Management
• Own and maintain the end-to-end Fraud Incident Response Framework, clearly defining roles, responsibilities, and protocols for fraud events.
• Lead incident post-mortems to identify root causes, ensuring corrective actions are assigned, tracked, and implemented effectively.
• Develop and update operational incident playbooks to ensure readiness and standardized responses to various fraud scenarios.
• Internal Fraud
• Define, implement, and oversee a robust framework of controls designed to prevent and detect internal fraud committed by employees or vendors.
• Act as the central point of coordination for internal fraud investigations, working closely with HR, Compliance, and Security.
• Ensure proper segregation of duties and principles of least privilege are embedded in fraud prevention processes and systems.
• Regulatory & Compliance Alignment
• Continuously monitor the regulatory landscape across our operating markets to identify fraud-related obligations and changes.
• Serve as the primary liaison between the Fraud Prevention team and the Compliance/Legal departments for all fraud-related regulatory matters.
• Translate complex regulatory requirements into clear, actionable policies, standards, and control processes for the fraud team to implement.
• Fraud Process Governance
• Establish and maintain a comprehensive RACI (Responsible, Accountable, Consulted, Informed) matrix for all fraud-related processes to ensure clear ownership across Operations, Strategy, and Analytics.
• Manage a centralized Fraud Controls Inventory, cataloging all existing controls, their ownership, and a schedule for periodic effectiveness testing and validation.
• Ensure all fraud prevention processes are thoroughly documented, regularly reviewed, and maintained in an auditable state.
• Drive change management and continuous improvement by identifying gaps, proposing optimizations, and leading control audits and framework reviews
• Serve as key counterpart for regulators and internal stakeholders on fraud-related topics, ensuring audit-ready evidence and policy alignment.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

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Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

• Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
• High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
• Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
• Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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