Business Analyst

Company Description

Tabsquare is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Tabsquare provides AI-powered technology solutions for the F&B industry. Through Tabsquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. Tabsquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry.

For more information, visit http://www.tabsquare.ai.

Job Description

Key Responsibilities:

We are seeking a strategic and detail-oriented Business Analyst to join our team. The ideal candidate will excel at translating business needs into data-driven insights and actionable recommendations. You will collaborate with cross-functional stakeholders to understand business goals, analyze key processes and use data to identify opportunities for growth, efficiency and innovation.

Key Responsibilities:

• Work closely with stakeholders to gather business requirements and translate them into clear analytical objectives.
• Analyze business processes, identify gaps or inefficiencies and recommend improvements using data-backed insights.
• Develop and maintain dashboards and reports using tools like Tableau and Looker Studio to track KPIs and operational metrics.
• Conduct deep-dive analysis to support strategic initiatives, product performance reviews and customer behavior insights.
• Automate recurring reporting processes and develop scalable solutions to reduce manual work.
• Collaborate with data engineering teams to ensure data integrity, availability and alignment with business needs.
• Present findings to business and leadership teams with clarity, using storytelling techniques to influence decisions.a

Qualifications

Required Qualifications:

• Bachelor’s degree in Business, Economics, Statistics, Computer Science or a related field.
• 2+ years of experience as a Business Analyst, Data Analyst, or in a similar analytical role, preferably in the F&B, hospitality, QSR or retail sectors.
• Strong SQL skills for querying large datasets; proficiency in Excel and basic knowledge of Python a plus.
• Experience with BI tools such as Tableau or Looker Studio
• Familiarity with data warehouses such as BigQuery, Redshift or Snowflake.
• Strong business acumen with the ability to connect data insights to real-world outcomes.
• Excellent communication and stakeholder management skills, with a proven ability to present complex data in a business-friendly manner.