Associate Manager, Corporate Operations

Company Description

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).


foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.

Job Description

Roles And Responsibilities

• Handle day-to-day operations-related tasks for corporate clients and restaurant vendors
• Identify, analyze and support the improvement of existing business processes to optimize performance
• Ensure customer satisfaction and responsible for minimizing uncertainty within the customer journey
• Oversee day-to-day activities of Corporate Customer Service team, including scheduling, workload distribution, and real-time support for escalated issues.
• Develop and manage procedures and workflows to ensure that couriers are delivering positive experience to corporate clients
• Track order and delivery related metrics
• Design, build and maintain reports with Looker to empower the Corporate team to make optimal data-driven decisions
• Optimize fleet operations through innovation and provide support to on-the-ground couriers when required
• Execute related ad-hoc tasks

Qualifications

Qualifications And Requirements

• Bachelor degree holder
• At least 3 years of working experience, prior operations experience would be an advantage
• Preferably with experience in Food & Beverage/E-commerce Industry 
• Good command of English and Cantonese in verbal and typing
• High attention to detail, critical and great focus
• Structured mindset, able to prioritize and execute tasks, and streamline processes
• Data-driven mindset with the ability to understand the business needs and find areas of improvement within the operation
• Positive attitude, collaborative, fast-learner and a great team player
• Comfortable with basic business Excel and Google Sheets operations and formulas (basic VLOOKUP & PIVOT TABLE), along with proven problem solving and analytical capabilities (basic BigQuery Knowledge)
• Ability to interact with various systems and tools (training will be provided)

Additional Information

What We Offer

• A dynamic and fast-paced work environment
• Excellent financial upside and incentive structure for high-performing sales talent
• Real ownership and responsibility from day one in a growing, global tech company
• A strong commitment to your personal and professional development through coaching, mentorship, and learning opportunities
• A vibrant, international team that values diversity, inclusion, and collaboration
• A fun and supportive atmosphere with regular team gatherings and company events
• Comprehensive benefits package including free food, health and dental insurance, and access to ongoing learning and development programs  

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.