Quality Assurance Associate - Credit

Company Description

Who Is Lumi?

We’re a leading Fintech small business lender fuelling growth by making finance more accessible.

We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

Working At Lumi

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.

We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We also ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list, 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia.

We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

Our Values

Egos at the door - We own. We don’t judge. We don’t blame. We are open. We are in this together. We are respectful.

See the customer - We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean - We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow - We are curious. We challenge. We try. We fail forward. We learn. We try again.

Job Description

The Role

• Review finalised credit applications to ensure adherence to the policy and risk appetite
• Identify policy breaches and potential risks exposures through structured reviews.
• Provide clear, actionable feedback to improve individual performance and team-wide credit quality.
• Maintain a portfolio of QA findings and track action items to support reporting to senior management.
• Collaborate closely with the management team to ensure accuracy and consistency in credit assessments and related processes.
• Contribute to the refinement and updates to credit policies and processes based on QA findings.

Qualifications

This Person Is Someone With

• Experience in Credit Operations, Loan Underwriting, Risk or Quality Assurance.
• Strong understanding of credit assessment principles.
• Experience with reviewing bank statements preferably for SME
• Excellent attention to detail and communication skills
• A continuous improvement mindset, embrace change and thrive from it

Additional Information

Perks & Benefits

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs

• Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
• Community Support: Paid volunteer leave, diversity celebrations, company volunteer days
• Career & Growth: Advancement opportunities, higher education sponsorship, hackathon