Customer Service Representative

About Us: EMCOR Services Betlem has been in business for over 100 years, designing, building, and servicing HVAC, refrigeration, controls, and piping systems for new construction, renovation, and retrofit projects.

Job Title: Residential Customer Service Representative

Job Summary:

The primary responsibilities of this position include: customer communication, planning, dispatching, use of company software systems, and other tasks as described in detail below. Ensure that all tasks assigned to you are organized, performed safely, and completed in a timely manner.

Essential Duties & Responsibilities:

Perform the following work and tasks for Betlem Residential (performed daily):

General Duties And Responsibilities:

• Develop a detailed understanding of all of the residential service technicians’ skills.
• Follow-up on incomplete work to make sure it gets completed in a timely manner.
• Suggest methods of improvement to the service supervisor
• Have strong organizational skills
• Computer skills – ability to learn new programs and use company software systems
• Be self-motivated and a team player
• Demonstrate a great work ethic
• Multi task
• Adhere to safety requirements in shop (i.e. safety glasses, safety shoes, hard hats etc.)
• Other responsibilities may be added to this job description as situation requires

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled

Compensation Range:  $20.00/hour to $25.00/hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

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