Senior Business Analyst (They/She/He)

Company Description

🌍The Digital Virgo Group are global specialists in mobile payment through telecom operator billing solutions. By connecting merchants to operators, we meet the growing demand for digital payments via a simple transactional channel that is fast, secure, and available worldwide.

When you join Digital Virgo, you become part of an innovative, international group with local teams who collaborate daily, leveraging their complementary skills. Our teams come from multicultural and diverse backgrounds - a richness that enhances our company. We’re known for our work environment, which strikes the perfect balance between ambitious projects and good humour. We take pride in encouraging individual development and initiative.

Find out more about our business and the group at digitalvirgo.com.

Job Description

🧑‍💻We are seeking a motivated and agile Senior Business Analyst to join our BA team. In this role, you will leverage data-driven insights to optimize performance and support operational teams and project roll-outs. As part of a highly cross-functional environment, you’ll collaborate with a wide range of teams (Operations, Acquisitions, Product, Commercial, Finance) and actively contribute to the Group’s growth dynamic.

This position requires strong interpersonal skills and proactivity, as we value entrepreneurship and leadership. The role can be based either at our Florence office, where the BA team is located, or at our Milan office.

Reporting to the BA Director, your responsibilities will include:

• Tracking, analyzing, and alerting teams on all KPIs, while providing qualitative feedback to support business decision-making (for pre-defined key countries under your sole responsibility).
• Leading Turnover Monitoring from a global perspective, sharing insights on trends and alerting key stakeholders on strategic adjustments.
• Collaborating with local analysts and validating Gross Margin for the defined business line. This key activity also involves coordination with Finance departments and the global data team to validate and certify statistics.
• Owning the forecast and budget processes, including consolidation, producing all supporting documentation, and conducting variance vs target analysis.
• Conducting ad hoc analyses and contributing to innovation initiatives (e.g., involvement in AI-related projects).
• Mentoring and guiding junior analysts, fostering a culture of continuous learning and improvement within the team.
• Staying up to date with industry trends and best practices to ensure the company remains competitive and innovative.

Qualifications

🎓 Skills And Experience :

• Degree in Management Engineering, Economics, statistics or similar 
• Advanced knowledge of Microsoft Excel 
• Excellent analytical skills and an informed, evidence-based approach
• Experience with data visualization tools (e.g., Looker, Tableau), SQL and Python is a plus
• High degree of motivation, flexibility and creativity
• Strong communication and organizational skills
• Proven ability to work autonomously and interact with various levels of a business
• Strong problem-solving skills and the ability to think strategically
• Experience in a similar role within the digital market sector
• Fluency in English, French is a plus

Additional Information

Company Benefits :

• Tickets restaurants 
• Accident Insurance
• Smart working

Recruitment Process :

If your profile catches our attention, we will invite you for a first interview with the Human Resources department, followed by a second interview with operational managers.

This opportunity represents much more than just a professional opportunity. At Digital Virgo, we take pride in promoting an inclusive environment that is open to diversity. We all come from different backgrounds and experiences, which is our strength. Our opportunities are accessible to all, regardless of origin, orientation, gender identity, or disability.

Join our diverse and inclusive teams where everyone can grow and succeed.