Customer and Policy Communications Assistant

Customer And Policy Communications Assistant

• Location: Nationwide Hybrid (closest office location)
• Contract: Full Time, Permanent, 37.5 hours per week
• Salary: Competitive with excellent benefits package

About Us

At Markerstudy Insurance we pride ourselves on putting our customers at the heart of everything we do. We are dedicated to delivering clear, accurate and supportive communications that help build trust and provide great outcomes for our customers. We are now looking for a motivated Customer and Policy Communications Assistant to join our team and play a key role in ensuring that our customer and policy documents are produced to the highest standards.

The Role

As a Customer and Policy Communications Assistant, you will support the creation, review and delivery of customer communications and policy documentation. You will work closely with colleagues across the business to ensure all communications are accurate, compliant and written in a clear, customer-friendly style.

This role is ideal for someone who is organised, detail-focused and passionate about ensuring customers receive the best possible experience.

Key Responsibilities

• Assist in drafting, editing and reviewing customer and policy communications
• Ensure all documents meet compliance and regulatory standards
• Collaborate with teams across the business including Customer Experience, Operations and Compliance
• Help maintain templates and records of customer and policy documents
• Support the continuous improvement of communication processes and standards

About You

• We are looking for someone who has:
• Experience in administration, communications or customer support roles
• Strong attention to detail with excellent written and verbal communication skills
• A customer-first mindset with the ability to put yourself in the customer’s shoes
• Good organisational skills with the ability to prioritise and meet deadlines
• Confidence working both independently and as part of a team
• Previous experience within insurance or another regulated industry would be an advantage, but not essential

What We Offer

• Competitive salary and excellent benefits package
• Hybrid working model with travel to your closest office as required
• Opportunities for training, development and career progression
• A supportive, friendly and inclusive working environment

✨ Ready to start your career with us Apply today and help us deliver clear, trusted communications to our customers at Markerstudy Insurance