Sales Coordinator

Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

Job Description

Under the general guidance of the Director of Sales, you will be supporting the Sales team in administrative duties and assist with the co-ordination of their activities. This role will also be key to assist in all areas of direct sales efforts to increase hotel market share, maintain a high level of customer service while bringing an unparalleled approach to converting group and leisure business. In this role you will: 

• Provide comprehensive support to the Commercial team, including generating reports, preparing proposals/contracts, creating presentations, booking travel, managing enquiries, and assisting with promotions, events and printed materials.
• Manage and maintain sales systems such as ANAIS, Cvent, and Delphi; distribute sales leads based on business needs, and conduct cold calls for market comparisons and lead generation.
• Coordinate post-contract group requests, ensuring seamless handover to relevant departments (Groups Reservations/Catering & Events Manager) and support sales trip/trade show preparation.
• Lead and participate in special projects, attend commercial meetings for minute taking, support client site visits and assist in onboarding new team members.
• Foster strong internal and external relationships, delivering high standards of professional communication and customer service, while ensuring smooth daily operations.

About You

You will be confident, have articulate communication, and have excellent time manage skills. You will also:

• Be humble and open to ideas. We leave our ego at the door and help get things done.  
• Have strong personal integrity. 
• Have an entrepreneurial spirit with drive, ambition and high level of energy. 
• Have good interpersonal skills with ability to communicate with all levels of team members. 
• Be flexible and able to embrace and respond effectively to change. 
• Role model in Ennismore values culture.