Security Operations Manager

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.  

We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.  

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.  

Where Cloud lives and AI thrives. 

Job Description

As Security Team Manager for the KL region, you will drive team performance and ensure strong customer outcomes. You will protect NEXTDC’s people, assets and information, along with those of our customers, from threats including physical assault, espionage, terrorism and theft. 

Working with Facility Management, you will manage day to day security operations across our data centres, ensuring alignment with policies and procedures. You will act as the key escalation point for security matters and help embed a customer first mindset across the team. 

This role plays a vital part in building a culture where security is integrated into everyday decisions and actions. 

About The Role:

Customer Focus

• Ensure all customer interactions are timely, courteous and professional 
• Support VIP and large-scale customer events 
• Provide clear advice and communication on security service requests and incidents 
• Take ownership of complex security issues and escalations, driving prompt resolution 
• Maintain deep understanding of customer requirements and contracts 
• Collaborate with teams to ensure readiness for new customer onboarding 
• Develop strong knowledge of NEXTDC services, products, operations and incident management 

People Management

• Lead, support and mentor security team members within the region 
• Manage Security Team Leaders including regular one-on-ones, feedback and performance 
• Support staff development and organise training as needed 
• Assist with rostering, shift coverage and leave management 
• Oversee recruitment including interviews and hiring decisions 
• Act as escalation point for team issues ensuring service continuity 

Delivery Partnerships

• Manage delivery partners for personnel provision and service quality 
• Conduct interviews and make staffing decisions with partners 
• Resolve service delivery issues quickly to maintain continuity 
• Foster strong communication and collaboration with partners 

Collaboration & Innovation

• Work across teams to enhance customer experience and improve processes 
• Support Crisis Management and Disaster Recovery plans 
• Assist with critical infrastructure escalations 
• Challenge and improve systems and procedures 

Financial Management

• Manage budget and rostering to control costs and avoid overtime overspend 
• Process and validate invoices promptly 
• Ensure compliance with financial policies and maintain accurate records 

Audit, Compliance & Reporting 

• Participate in internal and customer audits 
• Maintain accurate security data and reports 
• Provide regular security incident and operational reports 
• Coordinate with Customer Solutions and Service teams to ensure smooth operations 

General Duties

• Provide regular updates to Head of Security 
• Oversee security equipment deployment and maintenance 
• Complete administrative and time tracking tasks promptly 
• Respond quickly to internal requests and provide feedback on procedures 

About You:

• Strong communication and leadership skills 
• Proven ability to build relationships and manage security operations 
• Effective problem solver with negotiation and supplier management experience 
• Independent, organised and detail focused 
• Excellent time management and multitasking abilities 
• Experienced in managing VIP events and security training 
• Proficient in MS Office 

Qualifications

• Over 10 years managing corporate, physical and information security for Malaysian and international organisations with 200+ employees 
• In-depth knowledge of ISO27001, PCI, SOC and related international standards 
• Strong understanding of Malaysian workplace health and safety requirements 
• Expertise in modern security technologies including CCTV, alarms, and human, parcel and vehicle scanners 
• Experience managing large scale events and VIP visits 
• Class 2(s) Security Licence (desirable) 
• First Aid and CPR certification 
• Chief Warden or Warden training 

Additional Information

• Opportunity to deliver landmark infrastructure projects shaping Australia’s digital economy.  
• A values driven culture built on innovation, collaboration and growth.  
• Inclusive, diverse and values-driven working culture  
• Great opportunities to progress within our company (grow as we grow) 

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.