Branch Operations Manager - Miami Branch

Come Work With Us:

Metropolitan Commercial Bank (the “Bank”) is a full-service commercial bank based in New York City. The Bank provides a broad range of business, commercial, and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities, and local government entities.

Metropolitan Commercial Bank was named one of Newsweek’s Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. Kroll affirmed a BBB+ (investment grade) deposit rating on January 25, 2024. For the fourth time, MCB has earned a place in the Piper Sandler Bank Sm-All Stars Class of 2024.

Metropolitan Commercial Bank operates banking centers and private client offices in Manhattan, Boro Park, Brooklyn and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

Position Summary:

The Branch Operations Manager is responsible for overseeing the daily operational functions of the branch to ensure efficiency, compliance, and exceptional customer service. This role is responsible for driving operational excellence, managing risk, supporting Deposit Growth through collaboration with Relationship Manager and fostering a positive team environment. The team member is responsible for business development and community involvement in the market.

Essential Duties And Responsibilities:

• Supervise and coordinate all operational activities within the branch.
• Ensure compliance with internal policies, procedures, and regulatory requirements.
• Strong knowledge on OFAC as it relates to Bank transactions.
• Monitor and manage branch cash levels, vault operations, and teller transactions.
• Lead operational audits and implement corrective actions as needed.
• Train, coach, and mentor branch staff on operational procedures and customer service standards.
• Collaborate with Retail Sales & Operations leadership to implement strategic initiatives.
• Resolve escalated customer issues and ensure a high level of satisfaction.
• Maintain accurate records and reports related to branch operations.
• Support business continuity planning and risk management efforts.
• Support’s and will be the branch Subject Matter Expert for upcoming Core Systems Conversion
• Participates and supports CRA and Community
• Identify, assess, and mitigate operational risks within the branch, including fraud, transaction errors, and procedural gaps.
• Ensure timely reporting and escalation of risk incidents in accordance with company protocols.
• Conduct regular reviews of branch processes to identify potential risk exposures and recommend improvements.
• Implement and monitor controls to safeguard customer data, financial assets, and branch infrastructure.
• Partner with Compliance and Risk teams to ensure alignment with regulatory expectations and internal risk frameworks.
• Lead root cause analysis for operational incidents and drive corrective action plans.
• Promote a culture of risk awareness and accountability among branch staff

Key Performance Indicators:

• Deposit Growth: Achieve monthly and quarterly targets for new deposit accounts and overall deposit volume growth.
• Audit & Compliance: Achieve satisfactory or higher ratings in internal and external audits.
• Employee Training & Development: Ensure 100% completion of mandatory training programs and maintain high engagement scores.
• Sales Support: Partner with branch leadership to meet deposit growth goals for retail banking products, supporting deposit verticals.
• Risk Management: Minimize fraud incidents and ensure timely resolution of operational risk issues.

Required Knowledge, Skills And Experience:

• Bachelor’s Degree or Equivalent experience.
• 4 or more years in retail branch environment.
• Minimum 2-3 years management experience.
• Strong presentation skills and proven track record of excellent sales production.
• Excellent verbal, written and interpersonal communication skills.
• PC Skills including Microsoft Word and Excel
• Business Acumen
• Communication Proficiency
• Customer/Client Focus
• Results Driven

Potential Salary: $115,000 - $130,000 annually

This salary range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed here.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.